Customer Service Representative

Customer Service & Regional Sales Representative

• Location: Burgess Hill
• Job Type: Full-time
• Salary: £28,000 to £32,000

We are excited to offer an opportunity for an ambitious and customer-focused individual to join our team as a Customer Service & Regional Sales Representative. This role is perfect for someone who excels in customer account management, sales support, and delivering exceptional customer service. The successful candidate will play a crucial role in supporting business growth and ensuring the seamless transition of customer requirements into production.

Day-to-day of the role:

• Manage customer accounts and maintain regular contact to ensure satisfaction and retention.
• Deliver exceptional customer service, consistently exceeding client expectations.
• Process customer orders efficiently within agreed service level agreements (SLAs).
• Represent the company at customer meetings, exhibitions, trade shows, and events to enhance business relationships.
• Proactively identify and capitalise on opportunities to grow sales and enhance customer engagement.
• Drive sales and support initiatives through the company's online portal.
• Prepare and communicate accurate information to production teams to facilitate smooth operations.

Required Skills & Qualifications:

• Proven experience in customer service and communication, with a flair for exceeding customer expectations.
• Strong commercial awareness with a good understanding of business operations, particularly in commercial pre-production design and data management.
• Excellent organisational and prioritisation skills, capable of managing multiple tasks efficiently.
• A proactive approach to problem-solving and customer relationship management, aiming for continuous improvement.
• Experience in a similar role, demonstrating the ability to meet sales targets and manage customer accounts effectively.

Benefits:

• Competitive salary and performance-related bonuses.
• Hybrid working options, allowing flexibility between home and office.
• Opportunities for professional development and training.
• Participation in company events and trade shows.
• A supportive and dynamic work environment focused on growth and excellence.

Please apply as soon as possible to be considered for this position