Director of Network Operations - EV Charging - London Hybrid - Competitive Package + Bonus + Benefits

Director of Network Operations – EV Charging | London / Hybrid | Competitive Package + Bonus + Benefits Location: London / Hybrid – Remote Initially Package: Competitive Salary + Bonus + Benefits Sector: EV Charging | CPO | Public Charging | Fleet Charging EVEREC is working with a new and ambitious Charge Point Operator as it prepares to launch and scale a publicly accessible EV charging network across the UK. We are looking for a senior Director of Network Operations to take ownership of the operational readiness, performance and future development of the network. Joining at an early stage, you will play a pivotal role in establishing the operational model for the business, taking new charging hubs through operational readiness and into live operation, before overseeing their ongoing technical, commercial and customer performance. The emphasis of the position is on live network operations and performance – ensuring high availability, strong utilisation, effective supplier performance and an excellent customer experience as the network scales. This is a rare opportunity to build a network operations function from the ground up, establishing the processes, partnerships and operating model required to support significant future growth. The Role You will take ownership of the end-to-end operational performance of the charging network, including:

• Leading operational readiness as new charging hubs move towards energisation and launch
• Ensuring maintenance, monitoring, payments, roaming and customer support arrangements are established ahead of go-live
• Managing network uptime, availability, fault rates and charge-session performance
• Establishing and managing third-party maintenance, hardware, software and service partners
• Setting and managing supplier SLAs and performance standards
• Monitoring utilisation, revenue and wider commercial network performance
• Identifying opportunities to increase utilisation and enhance customer experience
• Managing roaming agreements and payment services, alongside supporting energy procurement
• Understanding power availability, capacity and wider network/grid considerations
• Using operational and commercial data to drive continuous improvement
• Building and owning the network operations roadmap
• Developing a lean and scalable operating model, determining how internal and outsourced capabilities evolve as the business grows
• Building the internal network operations function over time
• Working closely with the founders and Board on operational and strategic decisions The Person We are particularly interested in speaking with senior individuals from the CPO / public EV charging market with experience operating and optimising live charging networks. You are likely to bring:
• Senior network operations experience within EV charging / CPO environments
• Experience managing live public charging sites, hubs or networks
• Strong understanding of uptime, utilisation and customer experience
• Knowledge of EV charging hardware, software/CPMS platforms, roaming and payment systems
• Experience managing outsourced suppliers, contracts and SLAs
• Good understanding of power, grid connections and the wider energy considerations of operating a charging network
• Strong commercial awareness and an understanding of how operational performance impacts utilisation and revenue
• Experience analysing network data and translating insight into operational improvements
• Sufficient technical understanding to identify issues and effectively challenge suppliers
• Strong stakeholder management and commercial negotiation skills
• Experience with energy procurement and/or roaming agreement negotiation (ideal)
• Experience within a start-up or scale-up environment, with an entrepreneurial and commercially minded approach (ideal) The Opportunity This is a pivotal senior leadership appointment, working closely with the founders and reporting directly to the Board. The business is deliberately keeping the package flexible to secure the right individual. For the right person, there is flexibility to structure a package that reflects both the seniority of the appointment and the opportunity to play a meaningful role in the long-term growth of the business. The position will initially operate remotely/hybrid, with a longer-term London base anticipated. Given the confidential nature of the business and its strategy, further information will be shared with suitable candidates following an initial confidential conversation and NDA. For more information, please apply directly. Contact Abbey Graham (abbey.graham@everec.co.uk) at EVEREC for a confidential discussion.