Medical Information Specialist

Medical Information Customer Experience Specialist Join a globally recognised biopharmaceutical organisation known for delivering breakthrough innovations that improve the lives of millions of patients worldwide. With a strong commitment to scientific excellence, cutting-edge research, and patient-focused healthcare solutions, the company offers the opportunity to work on impactful projects within a highly collaborative and inclusive environment. Employees benefit from exposure to world-class technologies, continuous professional development, and the chance to contribute to therapies that shape the future of medicine. Important Details:

• 06-month contract
• Tadworth, Surrey, England (Hybrid: 2&3 days a week)
• £23/hour base pay rate Responsibilities include:
• Medical Information Customer Experience Request Management
• Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
• Identify and report adverse events and product quality complaints within required timelines.
• Provide response in customer's local language using approved resources in English.
• May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation Qualifications:
• Degree in life science/healthcare field required.
• 1-2 years of medical information or relevant work experience, preferred
• Customer Service experience, preferred
• English language and Dutch language (C2, mother tongue) This hot job won't be open long APPLY TODAY!

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.