Income Recovery Officer

We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team in Basingstoke! This is a full time, 12-month fixed term contract position working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you?

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success (pro rata)
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes Here's The Facts About The Role We're looking for a proactive and customer-focused Income Recovery Officer to join our team. You'll manage a caseload of rent arrears accounts, working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort, and you'll play a key role in helping customers maintain their homes. Key Responsibilities Will Include
• Managing a caseload of rent arrears accounts in line with agreed procedures
• Engaging with customers to record contacts, agreements, and referrals
• Providing tailored support and advice to help customers sustain tenancies
• Developing a strong understanding of benefits and payment processes
• Working collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies, including housing options, the Department of Work and Pensions (DWP), and homelessness services
• Ensuring business and customer impacts are considered in all recovery actions. You'll bring a wealth of proven experience in debt recovery and working in a customer-centric environment. You'll also have demonstrable awareness and knowledge of the social housing sector, and good understanding of welfare reform and benefits. You'll have strong communication and relationship building skills as well as the ability to work effectively with internal and external stakeholders. Interviews are due to take place 13/14 Oct (subject to change).