Service Administrator

Role: Service Centre Administrator Location: Chester-le-Street, DH2 1AQ Hours: 40 hours per week | between 08:00 and 17:00 Monday to Friday Salary: up to £28,894.81pa DOE Are you highly organised, detail-oriented, and passionate about delivering excellent service? We're looking for a proactive and reliable Service Administrator to join our Aftermarket team! This is a key administrative role where you'll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management. Key Responsibilities

• Raise job cards and input technician time bookings and job details
• Collate and check documentation within agreed timescales
• Finalise parts used and hours charged, and close completed jobs
• Review and process service invoices, credits, and warranty claims
• Generate reports and maintain accurate records
• Communicate effectively with internal teams and customers
• Operate within company procedures and support continuous improvement Ideal Candidate
• Proven administration experience in a service or workshop environment
• Strong customer service skills and a professional approach
• Proficient in Microsoft Excel and Word (intermediate level)
• Able to manage and prioritise tasks efficiently under pressure
• Excellent attention to detail and time management
• Flexible and results-driven with a positive attitude
• GCSEs (or equivalent) in Maths and English desirable
• Willingness to travel within the UK and work overtime when required We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team. Why You'll Love Working Here
• 25 days' annual leave plus Bank Holidays (pro rata for part-time employees and employees working a 4-day week)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions. Please don't delay your application, this role could be filled at any time for the right candidate. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.