End User Support Specialist

EUS Engineer Full time in Oxford UK Onsite role Role Overview We are seeking a highly skilled EUS Engineer – R&D Lab Support to provide mission‑critical on‑site IT support for R&D labs and engineering environments. This role is pivotal in ensuring high availability, security, and reliability of lab systems, instrument PCs, engineering workstations, and Intune‑managed endpoints that support research, testing, and validation activities. Key Responsibilities R&D Lab & Engineering IT Support

• Provide end‑to‑end IT support for R&D lab environments, including instrument PCs, test benches, DAQ systems, and engineering workstations
• Install, configure, validate, and troubleshoot instrument/OEM software, drivers, firmware, and calibration tools
• Ensure seamless and secure connectivity between lab instruments, test systems, and engineering endpoints
• Support specialized lab peripherals and operate within restricted / secured lab networks while maintaining compliance End‑User Services & Site IT Operations
• Own day‑to‑day on‑site IT operations and act as the first escalation point for critical incidents
• Ensure IT readiness for onboarding and offboarding (devices, system access, accessories)
• Coordinate with internal IT teams and external vendors for timely issue resolution Endpoint, Intune & OS Management
• Enroll, configure, and manage devices using Microsoft Intune / Endpoint Manager
• Deploy applications, scripts, drivers, and OS updates; monitor compliance and device health
• Support Windows Autopilot, OS reset, and provisioning workflows
• Build, maintain, and version‑control golden OS images (lab & engineering systems)
• Perform OS and BIOS‑level system hardening, patching, and vulnerability remediation Infrastructure & Network Support
• Manage Active Directory users, groups, OUs, GPOs, and access controls
• Troubleshoot DNS, DHCP, file shares, and NTFS permissions
• Resolve LAN/Wi‑Fi issues, IP conflicts, and VLAN connectivity problems in coordination with network teams IT Asset, Documentation & Training
• Maintain inventory and lifecycle management of engineering laptops, desktops, lab systems, and peripherals
• Conduct periodic system and physical audits; manage warranty and AMC tracking
• Create and maintain SOPs, installation guides, recovery procedures, and user documentation
• Provide IT guidance and security awareness to engineers and lab users Required Skills & Experience
• 4–7 years of hands‑on experience in End‑User Services / IT Support, preferably in R&D, lab, or manufacturing environments
• Strong expertise in Intune, Entra ID, Exchange, SharePoint, Active Directory, DNS, GPO, OS imaging, and endpoint security
• Experience supporting engineering systems or lab/test equipment