Voice Process Executive
at Corivo TechAbout the job
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On-siteBPO & Customer Support Voice Process Executive London Full-time 1 year20000-24000 About The Role Manage voice-based customer interactions for international clients with a focus on quality and efficiency. Responsibilities
- Handle inbound voice processes for UK/US clients
- Maintain quality scores above 90%
- Follow scripted responses while personalising interactions
- Meet monthly targets for call handling and resolution
- Participate in team briefings and training sessions Required Skills Clear and professional phone mannerTyping speed 30+ WPMComfortable working in shiftsBasic computer literacyTeam-oriented mindset Qualifications
- 6+ months in voice BPO process
- Fluent English (spoken and written)
- Experience with ACD/CTI systems
- Flexible with rotational shifts Benefits
- Competitive salary + incentives
- Health insurance
- Paid training and certification
- Employee assistance programme
- Growth within BPO division
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