Senior Block Manager Team Leader

Senior Block Manager / Block Management Team Leader – Sevenoaks We are looking for an experienced Senior Block Manager / Block Management Team Leader to join our bespoke managing agent based in Sevenoaks, covering the West Kent area. This is a key role within the business, with overall responsibility for a specialist Blockmanagement team of four, comprising two property managers and two accounts administrators, together with oversight of a portfolio of approximately 50 residential blocks. None of the buildings within the portfolio exceeds 18 metres in height. This is an opportunity for an experienced Block Manager to take a genuine leadership role within a growing business. You will provide technical and operational leadership to the team, act as a point of escalation for complex matters and have direct involvement in key business decisions and future growth. Responsibilities ·        Leading, supporting and developing a team of two Property Managers and two Accounts Administrators. ·        Overseeing the day-to-day planning and operation of the block-management department. ·        Providing technical guidance, support and workload management to the team. ·        Maintaining overall oversight of a portfolio of approximately 50 residential blocks. ·        Acting as the principal point of escalation for complex property, leaseholder and client matters. ·        Overseeing service-charge budgets, financial management and accounts across the portfolio. ·        Ensuring accounts are prepared accurately and delivered within agreed timescales. ·        Setting, monitoring and reviewing departmental KPIs and performance. ·        Providing monthly management reports to senior management. ·        Maintaining high standards of customer service and client communication. ·        Overseeing compliance and health & safety requirements across the portfolio. ·        Ensuring appropriate action is taken where compliance or maintenance issues are identified. ·        Supporting the team with major works, contractor management and other complex property matters. ·        Providing leadership and direction while remaining hands-on and accessible to the team. ·        Contributing to wider business strategy, operational improvements and future growth. Qualifications & Experience Essential ·        At least 5 years' experience in private residential leasehold/block management covering: service charge budgets; service charge accounts; major works; Section 20; leasehold legislation; contractor management; compliance; health & safety; Building Safety Act. ·        Strong practical experience managing residential block portfolios. ·        Strong knowledge of leasehold and service-charge management. ·        Experience overseeing budgets, accounts and financial matters associated with managed properties. ·        Good working knowledge of the Building Safety Act and relevant building safety requirements. ·        Strong understanding of compliance and health & safety within residential property management. ·        Excellent organisational and time-management skills. ·        Strong communication and client-management skills. ·        Ability to deal confidently with complex or escalated matters. ·        Clean UK driving licence and access to your own vehicle. Desirable ·        TPI/IRPM qualification or equivalent professional qualification. ·        Previous supervisory or team-management experience. ·        Experience mentoring or developing Property Managers. ·        Experience with major works and Section 20 consultation. ·        Candidates with substantial block-management experience who are ready to take their first formal team-leadership role will also be considered.