Wams T3 Assistant Patient Pathway Coordinator

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this. Job Overview A fantastic opportunity has arisen within the Weight Management Department (WAMS) for a Patient Pathway Assistant, working Monday to Friday, 08:00–16:00 (37.5 hours per week, with one working from home day per week). As Assistant Patient Pathway Coordinator you will be responsible for overseeing all aspects of the Weight Management and Assessment (WAMS) patient pathway, from referral through to treatment and on to follow up care. You will be an integral part of the WAMS team, managing patients in accordance with key Government Access Targets and North Bristol Trust's Patient Access Policy. You will play a central role for the WAMS service and work closely with your colleagues across the wider multi-disciplinary team to move patients through the service pathway. Your communication will extend to GPs, patients, the public and occasionally staff in other departments. You will be processing the patients' referrals and uploading documentation including their access plans to the hospital systems, namely Bluespier and Careflow. You will be responsible for booking patients' appointments, recording patients' clinical outcomes and encouraging timeliness within your wider team. Main duties of the job The Assistant Patient Pathway Coordinator role involves managing the patient pathway from referral to discharge. This looks like:

• Answering patient queries via telephone and email
• Booking clinical appointments using PAS systems (namely Careflow and Bluespier)
• Problem-solving proactively when managing patient flow (managing DNAs, cancellations, waiting list transfers)
• Liaising with clinicians to action outcomes for patients on the pathway
• Ensuring timeliness of clinic bookings to tackle our long waiting list
• Valuing constant and continuous communication within the immediate and wider team via email and in-person
• Centring compassionate care for patients in your communications with them
• Learning and adhering to our Standard Operating Procedures (SOPs)
• Adhering to important service timescales, to put patient safety and satisfaction at the heart of all you do
• Working closely with your admin colleagues in person and online as a team
• Actively seeking clarity and support from your colleagues to learn fast and strengthen competence quickly
• Holding yourself accountable for your mistakes, focusing on learning from them to enhance your service delivery You may also be involved in great cross-team development projects by assisting management with service data retrieval, and voicing your valuable insight into improving administrative processes. Working for our organisation Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. Detailed Job Description And Main Responsibilities This is a team that balances a collaborative ethos with perseverance and determination. You will value efficiency, curiosity and learning and enjoy having an impact. You will readily use your initiative, trust your independent judgment and decision-making as you come to understand the pathway. Most of all, you will care about the way the pathway is run and ensure the team are striving for a high-quality service. This is a team that balances a collaborative ethos with perseverance and determination. You will value efficiency, curiosity and learning and enjoy having an impact. You will readily use your initiative, trust your independent judgment and decision-making as you come to understand the pathway. Most of all, you will care about the way the pathway is run and ensure the team are striving for a high-quality service. Person specification Education/Training/Qualifications Essential criteria
• Minimum five GCSE/O'level qualifications OR equivalent - to include English Language and Mathematics Desirable criteria
• NVQ Level 3 in Business Administration Work Experience Essential criteria
• Relevant health or social care experience at AFC Band 2, 3 or equivalent
• Experience in MS packages such as Word and Excel
• Previous experience in using hospital systems (PAS) such as Dictate IT, ICE, CRIS, Careflow, Bluespier
• Experience of dealing with data of a sensitive and confidential nature
• Experience of working under pressure Desirable criteria
• Experience of working in a multi-disciplinary team
• Experience of working in a busy environment Knowledge/Skills/Abilities Essential criteria
• Ability to systematically prioritise workload
• Ability to make good use of effective systems to remain organised
• Ability to meet deadlines
• Able to promote good working relationships amongst team, colleagues and clinical staff
• Ability to manage and interpret data with high accuracy
• Ability to deal with distressed patients using a compassionate patient-centred approach Desirable criteria
• Ability to use own judgement to resolve problems and queries competently
• Ability to revise and improve own working practices
• Ability to communicate confidently with people at all levels Personal Qualities Essential criteria
• Values honesty and accountability
• Open-minded towards others
• Enjoys working in a team
• Willingness to work independently
• Willingness to learn new things (namely new IT skills, processes and/or systems) Desirable criteria
• Has an appreciation of diversity and inclusion We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments. Important Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. As a guide interviews should usually take place within 3 weeks of the closing date. When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.