Operational Team Lead

The UCR Service provides urgent support, seven-days a week, to help prevent unnecessary hospital admissions. This is achieved by providing a two-hour crisis response delivered by a multi-skilled team of professionals. Support is provided at home or where they usually reside for people who are concerned their health or mobility is declining and are therefore at risk of admission to hospital. Our teams work closely with our local ambulance service to pull category 3 & 4 patients off the ambulance stack, supporting patients in receiving a rapid response in the community by teams with the skills to support them to remain at home. Teams are made up of GPs, Nurses, Paramedics, Pharmacists, Occupational Therapists, Physiotherapists, and Health & Therapy Assistants who work together to reduce hospital admissions. Patients are reviewed daily by a clinical team and the ‘ward round' may involve a home visit or take place through video technology. Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. The focus of this role is the effective leadership, management and coordination of the UCR MDT to ensure the provision of safe, effective, and high-quality clinical care. You will use your leadership and management skills to promote and ensure multidisciplinary and interagency working to ensure patients are seen by the right professional, at the right time, in the right place. Working across the MDT you will be responsible for day-to-day management of the team to ensure service outcomes and performance indicators are met. You will also be part of the development of the service through reflective practice, clinical supervision, and quality improvement initiatives. Your experience of working across a variety of clinical settings and working autonomously will help you excel in this role. We will support you to develop specialist areas of practice and your leadership skills through internal and external programmes. In this role you will be responsible for staff management, supervision, and development, including shift coordination, allocation of visits, and the performance development reviews of members of the team. As Operational Lead you will have responsibility for team performance and be responsible for a devolved budget including pay and non-pay, working within the defined financial envelope. We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays. Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services. Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do. We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment. This post may close early if sufficient applications are received. For further details / informal visits contact: Name: Johanne Ansell Job title: Deputy Operational Head of Service Email address: johanne.ansell@nhs.net Telephone number: 07890 556765