Supplier Specialist

JOB PURPOSE

Work with the Global Vendor Management team to ensure all required deliverables meet the

department's quality and schedule expectations. Work across Pillars (Books Production, Journals

Production, Learning Pillar, Digital, Video) and locations to identify and implement vendor

relationships, workflows, and processes that meet the needs of the business.

KEY ACCOUNTABILITIES

• Manages and reports on vendor quality and timeliness KPIs for Research Pillar, Learning Pillar,

College, Corwin, International Teaching Pillar, Digital, and Video products.

• Oversees day-to-day activities and quality of offshore project management, typesetting, XML, alt

text and long description (ATLD), video, and digital vendors globally and across products

• Facilitates communication between internal staff and external vendors

• Contributes to future improvements in process and technologies

• Evaluates potential vendors to meet resource requirements

• Provides regular reports on supplier performance to the appropriate teams

• Initiates and/or attends meetings with vendors and other business partners

• Works with Content Managers to question, and ideally remove, global template layout and style

exceptions

• Books/Journals/Digital Prod's SMART and Sage Central vendor contributor/superuser

• Contributes to future developments for Vantage, typesetting, accessibility, vendor project

management, and use of AI

• Writing contract addenda for new services (Global Vendor Management Manager handles MSAs

with Legal, and approves addenda)

SKILLS, QUALIFICATIONS & EXPERIENCE

Any combination equivalent to, but not limited to, the following:

• Publishing experience

• Task management experience, including the ability to prioritize numerous simultaneous projects

• Experience managing external vendors and/or supply chain

• Experience with problem solving and conflict resolution

• Computer skills, including working knowledge of Microsoft Word and Excel, and an ability to learn

other new programs quickly