Technical Lead

𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 𝗟𝗘𝗔𝗗 - 𝗥𝗘𝗦𝗧𝗔𝗨𝗥𝗔𝗡𝗧 𝗢𝗥𝗗𝗘𝗥𝗜𝗡𝗚 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘 Lead the people, engineering and delivery of our Restaurant Ordering team - the team behind the technology every restaurant relies on to take and process an order. 𝗜𝗳 𝗮 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 𝗰𝗮𝗻'𝘁 𝘁𝗮𝗸𝗲 𝗮𝗻 𝗼𝗿𝗱𝗲𝗿, 𝗶𝘁'𝘀 𝗼𝗻 𝘂𝘀. You'll own how the team runs and delivers, set its technical direction and line-manage a mixed team of software and ePOS engineers. This is a 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗿𝗼𝗹𝗲. You'll review work, pair with engineers and get stuck into the harder problems, while owning the bar for 𝗾𝘂𝗮𝗹𝗶𝘁𝘆, 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆. You'll mostly drive this through the team rather than sitting on the critical path yourself. You might already lead a team, or you might be a senior engineer with a strong mentoring track record who is ready to step into formal leadership. Either way, we care that you build a team that is 𝗸𝗶𝗻𝗱, 𝗵𝗶𝗴𝗵-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝗮𝗳𝗲 𝘁𝗼 𝗯𝗲 𝗵𝗼𝗻𝗲𝘀𝘁 𝗶𝗻. 𝗧𝗛𝗘 𝗥𝗘𝗦𝗧𝗔𝗨𝗥𝗔𝗡𝗧 𝗢𝗥𝗗𝗘𝗥𝗜𝗡𝗚 𝗧𝗘𝗔𝗠 We look after the 𝘁𝗶𝗹𝗹𝘀, 𝗯𝗮𝗰𝗸-𝗼𝗳-𝗵𝗼𝘂𝘀𝗲 𝗰𝗼𝗺𝗽𝘂𝘁𝗲𝗿𝘀, 𝗸𝗶𝘁𝗰𝗵𝗲𝗻 𝘀𝗰𝗿𝗲𝗲𝗻𝘀 𝗮𝗻𝗱 𝗰𝗮𝗿𝗱 𝗽𝗮𝘆𝗺𝗲𝗻𝘁 𝗵𝗮𝗿𝗱𝘄𝗮𝗿𝗲 in every restaurant, as well as the POS menu and pricing data that feeds them. We manage how 𝗡𝗖𝗥'𝘀 𝗔𝗹𝗼𝗵𝗮 𝗣𝗢𝗦 is configured, deployed and upgraded, and own the card payment integration with 𝗦𝘁𝗿𝗶𝗽𝗲 across the UK and Ireland. Our automation keeps hundreds of restaurants running with minimal on-site technical support. This includes standard machine images, packaged software, Ansible to build and upgrade sites remotely, and a self-service portal for our Service Desk. We also run estate monitoring and alerting, including cold-room temperature sensors that help protect food safety. We're now growing further into 𝗜𝗼𝗧, turning data from connected devices and sensors into monitoring and reporting that helps restaurants run smoothly. 𝗢𝗨𝗥 𝗧𝗘𝗖𝗛 𝗦𝗧𝗔𝗖𝗞

• 𝗧𝘆𝗽𝗲𝗦𝗰𝗿𝗶𝗽𝘁
• 𝗚𝗼𝗹𝗮𝗻𝗴
• 𝗔𝗻𝘀𝗶𝗯𝗹𝗲
• 𝗣𝗼𝘄𝗲𝗿𝗦𝗵𝗲𝗹𝗹
• 𝗚𝗼𝗼𝗴𝗹𝗲 𝗖𝗹𝗼𝘂𝗱
• 𝗧𝗲𝗿𝗿𝗮𝗳𝗼𝗿𝗺
• 𝗔𝘇𝘂𝗿𝗲 𝗗𝗲𝘃𝗢𝗽𝘀
• 𝗕𝗶𝗴𝗤𝘂𝗲𝗿𝘆 𝗮𝗻𝗱 𝗟𝗼𝗼𝗸𝗲𝗿
• 𝗖𝗼𝗿𝗮𝗹𝗼𝗴𝗶𝘅
• 𝗻𝟴𝗻 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗕𝗘 𝗗𝗢𝗜𝗡𝗚 𝗥𝘂𝗻𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆
• Own how the team runs, including stand-ups, planning and backlog management.
• Represent the team at the weekly delivery forum.
• Balance live-service support against project delivery, keeping restaurants trading while continuing to move the roadmap forward.
• Spot blockers and delivery risks early and make the calls needed to keep the team moving. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲
• Own the architecture and technical direction of our products and restaurant technology estate.
• Understand how our services and platforms connect with NCR, Stripe and the Kitchen Management System.
• Shape the team's move into IoT and drive automation that reduces manual and on-site work.
• Bring considered recommendations on new tools and approaches without chasing novelty for its own sake. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆, 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆
• Own the bar for engineering quality, reliability and security.
• Champion safe change. A poor release can stop restaurants trading, so staged rollouts, rollback plans and effective change control are essential.
• Lead incident response and run blameless post-mortems.
• Champion monitoring and observability that identify problems before they affect restaurant trade.
• Build security in by design, including the security considerations associated with card payments and restaurant technology.
• Maintain strong standards across testing, automation and code quality. 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗮𝗻𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺
• Line-manage engineers and technicians through regular one-to-ones, clear feedback and development plans.
• Support clear growth paths for software and ePOS engineering disciplines.
• Coach and mentor people at every level.
• Build a culture that is kind, accountable and safe to be honest in.
• Play a leading role in hiring and building a strong, diverse team. 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀
• Bring engineering into product conversations early, including feasibility, estimates and technical discovery.
• Work closely with Operations, Service Desk, Food Safety and Finance.
• Surface risks and dependencies early, particularly across the seams with the Kitchen Management System team.
• Work with key vendors such as NCR and Stripe, helping hold them to their commitments.
• Contribute to the wider Nando's engineering community. 𝗪𝗛𝗔𝗧 𝗪𝗘'𝗥𝗘 𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥 You'll have:
• Strong technical breadth across 𝗰𝗹𝗼𝘂𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗺𝗮𝗰𝗵𝗶𝗻𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗰𝗼𝗱𝗲.
• Experience with 𝗧𝘆𝗽𝗲𝗦𝗰𝗿𝗶𝗽𝘁 𝗼𝗿 𝗚𝗼𝗹𝗮𝗻𝗴.
• Experience with infrastructure and automation as code using tools such as 𝗧𝗲𝗿𝗿𝗮𝗳𝗼𝗿𝗺, 𝗔𝗻𝘀𝗶𝗯𝗹𝗲 𝗮𝗻𝗱 𝗣𝗼𝘄𝗲𝗿𝗦𝗵𝗲𝗹𝗹.
• A strong track record of 𝗺𝗲𝗻𝘁𝗼𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗰𝗼𝗮𝗰𝗵𝗶𝗻𝗴 engineers.
• Experience owning how a team plans and delivers while balancing live-service support.
• A strong understanding of testing, observability, change control, resilience and incident management.
• A practical 𝘀𝗲𝗰𝘂𝗿𝗲-𝗯𝘆-𝗱𝗲𝘀𝗶𝗴𝗻 mindset.
• Strong communication skills across technical and non-technical audiences. 𝗡𝗜𝗖𝗘 𝗧𝗢 𝗛𝗔𝗩𝗘
• Formal line-management experience.
• Experience with 𝗿𝗲𝘁𝗮𝗶𝗹 𝗼𝗿 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗣𝗢𝗦 systems such as 𝗡𝗖𝗥 𝗔𝗹𝗼𝗵𝗮.
• Experience supporting an estate of hundreds of sites with limited on-site technical capability.
• Experience with 𝗽𝗮𝘆𝗺𝗲𝗻𝘁 𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝗹𝘀 𝗼𝗿 𝗽𝗮𝘆𝗺𝗲𝗻𝘁 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀.
• Experience with 𝗜𝗼𝗧, 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗱𝗲𝘃𝗶𝗰𝗲𝘀 𝗼𝗿 𝘀𝗲𝗻𝘀𝗼𝗿 𝗱𝗮𝘁𝗮. 𝗬𝗢𝗨 𝗔𝗥𝗘
• Kind, empathetic and genuinely energised by growing people.
• Calm and clear-headed about trade-offs, particularly when a live issue is affecting restaurant trade.
• A strong communicator who can make technical decisions clear and understandable.
• Passionate about the restaurant side of the Nandoca experience.
• Comfortable balancing technical quality, restaurant impact and team capacity. 𝗘𝗩𝗘𝗥𝗬𝗢𝗡𝗘 𝗜𝗦 𝗪𝗘𝗟𝗖𝗢𝗠𝗘 At Nando's, we know our best work comes from teams that reflect the full range of people we serve. Inspired by our Southern African heritage, we're committed to building an inclusive environment where everyone can bring their whole self to work, regardless of background, identity or life experience. If you're excited about this role but don't meet every single point above, 𝗽𝗹𝗲𝗮𝘀𝗲 𝗮𝗽𝗽𝗹𝘆 𝗮𝗻𝘆𝘄𝗮𝘆. We care far more about your values, your curiosity and how you lead people than whether your CV ticks every box.