About the job

On-siteCRM & Operations Operations Executive London Full-time 2-4 years28000-34000 About The Role Oversee daily operations, streamline processes, and ensure efficient delivery across all service lines. Responsibilities

  • Monitor operational KPIs and SLA compliance
  • Identify process bottlenecks and implement improvements
  • Coordinate between teams for seamless delivery
  • Prepare operational reports for leadership
  • Support resource planning and scheduling Required Skills Strong analytical and problem-solving skillsProficiency in operations management toolsExcellent coordination and communicationKnowledge of Lean/Six Sigma methodologiesData-driven decision making Qualifications
  • 2+ years in operations or project coordination
  • Experience with process improvement initiatives
  • Proficiency in Excel and reporting tools
  • Knowledge of BPO operations preferred Benefits
  • Growth path to Operations Manager
  • Competitive salary
  • Health and pension benefits
  • Professional development
  • Modern central London office

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