Desktop Support Analyst 2nd Line Support Analyst
DGH RecruitmentDesktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our London based client on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Summary: A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities:
- Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
- Dealing with customers in person at the Tech Hub
- Work with co-workers to increase knowledge across the Global Service Desk team Desktop Support Analyst / 2nd Line Support Analyst Attributes/Skills:
- Good troubleshooting and analytical skills
- Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office 365
- Experience working with Dynamics 365 is highly beneficial
- Experience of logging tickets in ITSM call logging software Desktop Support Analyst / 2nd Line Support Analyst
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