Payment Risk Specialist

Job Title: Payment Risk Specialist Location: London Working Pattern: Hybrid Contract Duration: Till Apr 2027 Your role We are looking for a professional to support the Centralised Payment Team in delivering exceptional client service while managing the end-to-end payment lifecycle for Wealth Management clients. The role requires strong operational expertise, attention to detail, and a client-focused approach within a highly regulated banking environment. You will:

• Verify that payment instructions are in line with current and valid client indemnities, authorised signatures, Powers of Attorney, and Third-Party Mandates.
• Conduct payment call backs in a professional and client-focused manner to confirm instruction authenticity and support fraud prevention measures.
• Liaise with Client Advisors, Client Account Managers, Desk & Segment Heads, and other key stakeholders to ensure the timely execution and resolution of payment-related queries.
• Obtain appropriate exemptions, waivers, and approvals where required.
• Drive improvements to the overall client experience by collaborating with various teams across the bank.
• Ensure adherence to risk management controls and contribute to the identification and mitigation of potential risks.
• Produce and maintain appropriate management information (MI) and reporting. You will work with
• The Centralised Payment Team within the Front Support Organisation.
• Client Advisors, Client Account Managers, Desk & Segment Heads, and other internal stakeholders. Your expertise
• Industry experience with knowledge of key banking and operational procedures, ideally including payments.
• Experience in client services with direct exposure to client interactions.
• Strong attention to detail with the ability to work accurately and efficiently while meeting deadlines and cut-off times.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Good understanding of Financial Crime and Fraud prevention principles.
• Confidence in building and maintaining professional relationships across different teams.
• Strong communication and stakeholder management skills.
• Proactive, organised, and service-oriented approach.
• Ability to work effectively under pressure while maintaining high standards of accuracy and control.
• Team-oriented mindset with a strong commitment to client service excellence. This role is advertised via Hays.