Business Capability Development Analyst - Hmrc - SEO

Location Birmingham Regional Centre - Arena Central Liverpool Regional Centre - Water Street Newcastle Upon Tyne - Benton Park View Preston - St Marks House About The Job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Borders & Trade is at the heart of the UK's economy, enabling legitimate trade, protecting the border, and supporting economic growth. Every day, we work with businesses, government departments and international partners to ensure goods move efficiently across borders while maintaining security, compliance and trust. As part of our team, you'll have the opportunity to shape major national services, influence strategic decisions, and help deliver modern, customer-focused solutions that make a real difference to people and businesses across the UK. Borders & Trade is one of HMRC's most dynamic and exciting areas, responsible for supporting the safe and efficient movement of goods into and out of the UK. We are transforming how we deliver services, using data, technology, policy and customer insight to create simpler, more effective experiences for traders. Joining us means helping to solve complex challenges, drive innovation, and contribute to services that support both the UK's prosperity and border security.

This is an exciting opportunity to shape how Borders and Trade understands, improves and invests in its customs services. You will use data, evidence and structured analysis to turn complex operational and policy challenges into clear choices and practical recommendations for senior leaders. You Will

• Analyse services end to end, from customer journeys and operational processes to data, technology, controls and delivery risks.
• Identify what needs to change, why it matters, and where action will have the greatest im-pact.
• Produce clear analysis, options and visual products that help senior leaders make confident decisions. Person specification You will create practical products that support real change, including service maps, current and future-state analysis, impact assessments, options papers and recommendations. Working across policy, operations, change, digital, data and Enterprise Architecture, you will test assumptions, join up different perspectives and make sure service changes support wider HMRC priorities. Your analysis will directly support investment decisions, assurance activity, fiscal event planning and the future shape of Borders and Trade services. Essential Criteria
• Strong analytical skills, including the ability to break down complex business, operational or policy issues and identify the key evidence, risks and choices.
• Experience using evidence, manipulating data to identify insights, develop clear findings, options and recommendations.
• Experience mapping or describing services, processes, operating models or customer journeys, including current and future ways of working.
• Ability to identify impacts, dependencies and trade-offs across people, process, data, technology, controls, cost and delivery.
• Ability to communicate complex analysis clearly, using concise written products, visual models, slides or verbal briefings.
• Experience working with different stakeholders to test assumptions, build shared understanding and influence decisions. Desirable Criteria
• Knowledge of customs services, borders or trade environments.
• Experience of service design, business analysis or similar structured analytical approaches.