Business Intelligence and Systems Analyst

Who we are and our journey Every day, we help people access safe, affordable homes and support thriving communities across North Staffordshire. EPIC manages around 1,400 homes in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. We work closely with local authorities and partners to ensure that tenants' homes meet their needs. Around 25% of our properties are made up of family-sized homes, and we offer a mix of houses, flats, and bungalows. Our focus is always on tenants and their homes, but we're equally proud of the culture we've built. It's an environment where people can grow, develop and feel connected, supported and valued. Being a smaller organisation means people can make a real difference, contribute ideas and see the impact of their work. We know a CV can only tell part of the story. We're keen to learn more about you, your experience and the unique perspective you'll bring to EPIC. We're looking for someone who shares our values and wants to help us deliver great services, support communities and contribute to the continued success of EPIC. Through the EPIC Connection, we're continuing to shape the kind of culture we want at EPIC – one built on strong relationships, trust, open communication and shared responsibility. It's about moving beyond simply getting the job done to thinking about how we work together and the difference that makes. We want colleagues to feel empowered to make decisions, confident to share ideas and challenge constructively, and supported to learn and grow. We encourage people to work across teams, build strong relationships and take ownership for delivering the best possible outcomes for tenants. For us, connection also means making time to listen and learn from one another. We create opportunities for colleagues to come together, share experiences and ideas, and help shape how EPIC develops. As a smaller organisation, every colleague has a voice and the opportunity to make a genuine contribution to our culture and our future. Our way of working We know that life doesn't stop when you're at work. Wherever possible, we support flexible ways of working that help colleagues balance their work, wellbeing and personal commitments while continuing to deliver great services. What matters most is that we deliver excellent services for tenants, support one another as colleagues and create an environment where people can perform at their best while maintaining their wellbeing. A message from our CEO “Choosing where you work is an important decision, and I want EPIC to be somewhere people feel they can be themselves, make a difference and enjoy being part of what we're trying to achieve. We're a relatively small organisation, and I think that's one of our strengths. People know one another, ideas can be heard and everyone has the opportunity to make an impact. We won't always get everything right, but we want to be an organisation that listens, learns and keeps improving. If you join us, we'll expect you to bring your ideas, experience and perspective – and to play your part in making EPIC an even better organisation for our tenants, our communities and each other. If that sounds like somewhere you could see yourself, I hope you'll consider joining us.” Tracey Johnson Chief Executive Benefits and wellbeing

• Supported from day one – rather than a formal probation period, we focus on providing the support, feedback and development you need to settle into your role and succeed at EPIC.
• Work-life balance – we recognise that everyone has commitments outside of work and support flexible ways of working that balance the needs of colleagues, tenants and the organisation.
• Christmas office closure – enjoy additional time off over the festive period without using your annual leave entitlement.
• Employee Assistance Programme (EAP) – a confidential service offering advice, counselling and support whenever you need it.
• Health Cash Plan – helping you and your family with the cost of everyday healthcare expenses.
• Salary Exchange Scheme – helping you maximise the value of your pension contributions through a tax-efficient arrangement.
• Learning and development – access to our eLearning platform from day one, alongside opportunities for professional and personal development throughout your career with EPIC.
• Enhanced maternity, paternity and adoption pay – supporting you and your family through important life events.
• 28 days' holiday (pro-rata) – with the option to buy additional leave and carry forward unused entitlement. These are just some of the benefits available at EPIC. For full details, please request a copy of our benefits handbook. Our Values
• Fairness – we treat people equitably and make decisions based on facts, not personal opinions.
• Teamwork – we work with our tenants to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
• Respect – we treat people with respect and act with courtesy.
• Understanding – we are empathetic, approachable, and act professionally.
• Excellence – we take pride in what we do and strive to improve services.
• Integrity – we are honest, dependable, and do what we say we will. Application process We aim to be open and transparent throughout our recruitment process, including providing clear information about salary, timescales and selection methods.
• Salary – £49,000
• Advert opening date – Thursday, 1 October 2026
• Advert closure date – Thursday, 29 October 2026
• Application method – CV and optional cover letter
• Selection process – one stage: competency based interview with presentation About the role Role Responsibilities

1. Design, develop, maintain and support Power BI dashboards, reports, semantic models and other analytical solutions that provide reliable and actionable insight.
2. Write, optimise and troubleshoot complex SQL queries, stored procedures, data transformations and integrations across EPIC data sources.
3. Develop and maintain data models, warehouse processes and integration solutions, applying agreed technical, security and data-quality standards.
4. Investigate and resolve complex data, reporting and business-system issues, identifying root causes and sustainable solutions rather than workarounds where practicable.
5. Lead BI, data and business-systems projects from initial scoping and requirements through design, delivery, implementation and review, coordinating stakeholders and activity and escalating risks or decisions where appropriate.
6. Configure and improve EPIC business applications, becoming a subject-matter expert in relevant systems and implementing changes within agreed controls.
7. Support system upgrades, implementations and changes through analysis, configuration, data preparation, testing, migration, training and post-implementation support.
8. Analyse existing processes and workflows, facilitate requirements gathering and design efficient, proportionate and standardised ways of working.
9. Produce clear process maps, requirements, procedures, test scripts and supporting documentation where required, using agreed standards and enabling operational owners to maintain documentation over time.
10. Identify opportunities for automation and integration and implement appropriate solutions that reduce manual effort, improve control or enhance colleague and tenant experience.
11. Support the adoption and development of AI solutions, using appropriate tools to improve analysis, reporting, business processes and colleague productivity within EPIC governance arrangements.
12. Use AI and automation tools appropriately to accelerate analysis, prototyping and documentation while ensuring outputs are validated and meet required quality, security and information-governance standards.
13. Keep abreast of developments in BI, data, business systems, automation and AI and identify technologies or approaches that may provide practical benefit to EPIC.
14. Proactively identify data-quality issues and work with data owners and colleagues to correct root causes and improve controls at source.
15. Support the day-to-day operation, maintenance and periodic review of EPIC's Data Governance Framework, working with data owners and colleagues to maintain supporting information, monitor agreed controls and actions, and provide assurance to the Data, Systems & AI Lead, who retains overall accountability for the framework.
16. Work directly with colleagues to understand reporting, data, system and process requirements and translate them into practical technical solutions.
17. Provide technical guidance, knowledge sharing and training to colleagues and contribute to improved data, systems and AI capability across EPIC.
18. Maintain effective technical documentation and support arrangements so that key solutions are understandable, supportable and not dependent on a single individual.
19. Act as senior technical deputy to the Data, Systems & AI Lead when required, maintaining continuity of agreed operational and development activity and escalating strategic, governance or management matters appropriately.