Customer Advisor - Call Centre

Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast-paced environment? Want to help us become the National Leader in the Water industry? If yes, we'd love for you to join us as a Customer Advisor in our billing team. Please note, Interviews for these positions will take place on Wednesday 7th October. Successful candidates will start on 2nd November. About The Role At Northumbrian Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high-quality service, whatever the query our customers have. As a member of the billing contact centre team, you will be answering calls or chats from our customers and helping them with their bill. You'll be resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. We always aim to make sure that our people consider how best to serve every single customer. As a Customer Service Advisor, you will join a friendly and collaborative team, who are passionate about customer service. Depending on your working pattern, you will need to be available Monday to Friday 8am-7pm and Saturday 8am-1pm (you will be expected to work 1 in every 4 Saturdays). Don't worry if this is something that you haven't done before, we're interested in what you can bring to the role. In return we'll provide you with training, so you're well prepared to take calls from our customers. Training is completed on site at our purpose-built contact centre and once fully trained we offer a hybrid working model. About You Our customers are at the heart of our business, so we're looking for positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to be able to demonstrate a track record of delivering great service and making customers feel special. It would be great if you had some experience of live chat or managing social media interactions too but not essentially. Previous experience in a similar contact centre or busy environment would also be useful, however, just as important are excellent communication skills, empathy, and a real drive to wow our customers. Please note this role may require a DBS to be completed prior to employment.