Lettings Agent

We're Hiring Amber & Co Ltd | Shepherds Bush, West London 💷 Competitive salary, depending on experience + commission 💼 Full-time | Permanent | On-site 📅 Tuesday–Saturday 🕘 Tuesday–Friday: 9:30am–6:00pm (1-hour unpaid lunch break) 🕘 Saturday: 9:30am–2:30pm Company Description Amber & Co Ltd is a leading independent estate agency in West London, offering services across sales, lettings, property management, and looking to expand into commercial real estate. The company is committed to delivering professional, comprehensive services at competitive rates to a broad range of clients. Amber & Co tailors its services to meet the needs of vendors, landlords, purchasers, and tenants. The small team is continuously trained to high industry standards, focusing on quality, reliability, and client satisfaction. This creates a dynamic environment for real estate professionals who want to grow their expertise and impact. We are looking for an enthusiastic and driven Estate Agent to join our team and play an active role across our sales and lettings operations. Role Description

• This is a full-time, on-site position working Tuesday to Saturday. Working hours:
• Tuesday–Friday: 9:30am–6:00pm (with 1 hour unpaid lunch break)
• Saturday: 9:30am–2:30pm The role will involve managing the day-to-day sales and lettings process and providing a high standard of service to our clients and applicants. Your responsibilities will include:
• Conducting residential property viewings
• Responding to property enquiries and applicant queries
• Following up with prospective purchasers and tenants
• Registering and managing applicants
• Negotiating offers within agreed parameters
• Progressing sales and lettings from offer through to completion / move-in- Liaising with stakeholders, landlords, purchasers and tenants
• Preparing and maintaining accurate property listings and marketing information- Coordinating appointments, viewings and follow-ups
• Maintaining accurate records and updating our CRM systems- Assisting with property management matters where required
• Ensuring relevant regulatory and compliance requirements are followed
• Working closely with the wider team and management
• Providing a consistently professional standard of customer service- Working towards agreed individual and team targets
• QualificationsExperience in estate agency and residential real estate is ideal, with a solid understanding of the Greater London property market.
• Strong customer service skills and the ability to build rapport with vendors, landlords, purchasers, and tenants.
• Knowledge of property management processes, including tenancy agreements, inspections, and compliance requirements.
• Proven sales skills, including negotiation, closing deals, and working to targets in a competitive environment.
• Excellent communication and interpersonal skills, both written and verbal.
• Good organisational and time-management abilities, with attention to detail and accurate record-keeping.
• Comfort with using property management and CRM software; proficiency in standard office applications (we will provide training on how to use our software)
• Relevant real estate qualifications or certifications are an advantage; prior experience in the UK property sector is highly beneficial. Bonus, but not essential
• Full UK driving licence
• Previous commercial property experience
• Relevant estate agency or property qualifications