Sales Progressor

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they'll love. Our success is built on exceptional people, and we're committed to attracting, developing and retaining the very best talent in the industry. We'll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong. Our South division have an exciting opportunity for an experienced Sales Progressor to join the team. You will take full responsibility for the running of sales from point of sale to exchange. The successful candidate will have a thorough understanding of the stages of the conveyance process, an understanding of part exchange, Help to Buy and shared ownership will be beneficial also. It is essential that you can work both independently and as part of a team and be confident when dealing with people at all levels face to face, over the telephone and in writing. Your duties will include:

• To be the point of contact for purchasers from reservation to completion of purchase
• To take purchasers through the conveyance process, breaking down barriers and achieving swift exchanges
• To achieve agreed sales targets including progressing off plan sales.
• To communicate promptly and pro-actively with customers
• To liaise with the build team and sales management team to provide completion dates
• To serve notices to complete to our purchaser's solicitors and ensure funds are requested and available
• To provide regular reports on progress
• To meet all necessary legal and regulatory requirements
• To capture customer feedback for further analysis
• To share responsibility for handover to purchasers on the day of completion with the Sales Offices
• To liaise with sales advisors and sales managers on potential px/smoothmove transactions
• Build rapport and instruct local agents to provide valuations for part exchange
• Progress part exchange transactions from point of sale to completion
• Visit all part exchange properties prior to purchase
• Maintenance of stock part exchange properties to include liaison with cleaners and gardeners Skills you will need:
• Understanding of the home buying process
• Understanding of the mortgage market and conveyancing requirements
• Understanding the barriers within the process and how to overcome them
• Organisational skills
• Excellent customer service skills, including great interpersonal skills
• Excellent IT Skills
• A tenacious and ‘never give up' attitude The Company Our people are at the heart of our business, and we're committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive. We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact. At Crest Nicholson, we care about you as an individual, not just the role you do, and we're committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That's why we offer a comprehensive benefits package designed with you in mind. This includes:
• Competitive salary
• Annual company bonus scheme
• Private pension
• Private healthcare and healthcare cash plan options
• 25 days annual leave, plus bank holidays
• Cycle to Work scheme
• Share Plans
• Gym membership discounts