Community Alarms Officer

Sandwell Metropolitan Borough Council, Permanent opportunities available – x2 posts, 35 hours per week We are looking for enthusiastic, motivated individuals to join our Community Alarms Service. This is a rewarding role supporting people to live safely and independently in their own homes by assessing needs, installing telecare equipment and responding to emergency calls with professionalism, care and confidence. About The Role As a Community Alarms Officer, you will undertake assessments, install and demonstrate a range of alarm and telecare equipment, and help ensure customers receive the right support at the right time. You will also operate control centre equipment on a 24-hour basis, answering incoming calls in line with Telecare Service Association Code of Practice, policies, procedures and service standards. Key Responsibilities

• Identify the type of emergency, assess customer needs and take appropriate action across a wide range of issues including medical, social, housing, telecare and care-related calls.
• Provide a courteous, calm and professional service when supporting customers, colleagues, councillors, contractors and partner agencies.
• Receive and respond to calls from individuals and establishments monitored for lone worker, telecare, telehealth, fire, burglary and temperature control alerts.
• Plan diary activity to ensure assessments and scheduled work are completed effectively.
• Provide an out-of-hours answering and filtering service for repairs and other council services, prioritising calls and liaising with trades operatives, contractors and standby supervisors where required.
• Undertake safety checks on council vehicles used as part of the role.
• Provide emergency first aid, lifting and handling support where required. What We Are Looking For You will have a good working knowledge of community alarm services, including the assessment and installation of telecare equipment. You must also hold a full driving licence and be able to drive council fleet vehicles, including both manual and automatic vehicles. How To Apply Please submit a CV and supporting statement to NeilHarte@sandwell.gov.uk before the closing date. Please note that CV's will only be accepted with a supporting statement. Hours and working pattern 35 hours per week, working a rota pattern of 07:00 to 19:10 and 19:00 to 07:10 over a six-week rota. Salary Band D SCP 9 – 17 plus 17% shift allowance
• Previous applicants need not apply* We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached. If you are an internal candidate and currently at risk, please let the recruiting manager know. If you have a disability and require assistance in submitting your CV, please contact NeilHarte@sandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs https://www.sandwell.gov.uk/WeAreSandwell/council/story