Customer Service Officer

Our Vacancy We're looking for a customer-focused person with strong communication skills and a genuine passion for delivering excellent service. You'll be organised, able to manage a varied workload in a fast-paced environment, and experienced using IT systems. You'll bring a proactive approach, using your initiative to solve problems, support vulnerable residents where needed, and contribute to continuous improvement. A team-focused attitude, resilience, and a passion for putting customers first are essential. What you'll do You will be the first point of contact for our customers, delivering a professional, responsive, and high-quality service across phone, email, and digital channels. Working as part of a team, you'll manage a wide range of enquiries, including repairs, ensuring timely resolutions while maintaining accurate records. You will play a key role in delivering a positive customer experience, supporting service improvements, and working collaboratively with colleagues and partners to meet customer needs. What you'll need

• Strong written and verbal communication skills
• Good IT skills, including use of Microsoft Office systems
• A passion for providing excellent Customer Service
• Confidence to handle challenging situations with resilience and professionalism This is a full time permanent position working 40 hours a week, the current opening hours of the Customer Service Centre are 8am to 5:00pm Monday to Friday. You will be required to carry out your contracted hours within these opening times. Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered. What we offer
• Annual Salary £35,133
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations Please read before applying:
• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 3 days a week (everyday during induction which could be up to 3 months) If you have any questions about this role, please email the Talent Team on talent@tch.org.uk Interviews will be taking place in person on 14th October