Customer Service Administrator

Customer Service & Sales Assistant

• Location: Newbury, Berkshire
• Salary: £28,000 per annum
• Job Type: Permanent, Full-Time
• Hours: Monday to Friday

Join a well-established and highly respected manufacturer and supplier of bespoke products as a Customer Service & Sales Assistant. This role is office-based and offers a great opportunity to contribute to the company's growth by delivering outstanding customer service and supporting sales initiatives.

Day-to-day of the role:

• Customer Service:
• Respond promptly and professionally to customer enquiries via telephone and email.
• Build and maintain strong relationships with allocated customer accounts.
• Investigate and resolve customer queries, ensuring issues are followed through to completion.
• Order Management:
• Coordinate with internal departments regarding lead times, approvals, production schedules, and deliveries.
• Monitor orders throughout the process and proactively identify any risks to deadlines.
• Ensure customers are kept fully updated on order progress.
• Sales Support:
• Prepare quotations and pricing information accurately.
• Follow up on quotations, samples, and customer enquiries.
• Support sales campaigns, product launches, and promotional activities.
• Assist with customer events and exhibitions where required.
• Identify opportunities to upsell and cross-sell products to existing customers.
• Administration & Reporting:
• Set up and maintain customer records and account information.
• Raise invoices and support account administration activities.
• Produce sales and order reports as required.
• Ensure accurate data entry and compliance with company processes.

Required Skills & Qualifications:

• Minimum of 2 years' experience within customer service, sales administration, or order processing.
• Strong communication skills, both written and verbal.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Proficient in Microsoft Office, particularly Excel.
• Experience using CRM, ERP, or order management systems.
• A proactive and positive approach to problem-solving.
• Ability to work effectively both independently and as part of a team.

Benefits:

• Competitive salary of £28,000 per annum.
• Comprehensive training and support.
• Friendly and supportive team environment.
• Opportunity to work with a diverse range of customers and projects.
• Career development within a successful and growing business.

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