3rd Line Project and Presales Engineer

Network & Infrastructure Project Engineer £40,000-£50,000 DOE | Kent & London | Hybrid Iglu is a Total Technology Partner helping organisations design, secure and operate modern workplaces. We're looking for an experienced engineer whose primary technical strength is networking, but who enjoys the variety of working across infrastructure, cloud, security and customer projects. This role would suit someone who enjoys being the go-to technical resource for networking while remaining involved in the broader range of technologies found within a modern MSP. The role You will work closely with our CTO, Senior Infrastructure Engineers and wider technical teams to:

• Lead network and infrastructure projects
• Act as a 3rd-line escalation point for complex technical issues
• Design, implement and troubleshoot customer networks
• Support technical discovery, solution design and pre-sales activities
• Deliver projects with minimal customer disruption
• Assist with cyber security initiatives and incident response activities Networking will be your primary specialism, but the role also provides exposure to Microsoft 365, Azure, Windows Server, endpoint management and cyber security technologies. Key responsibilities
• Design, deploy and support secure customer networks
• Configure and troubleshoot firewalls, switches, wireless networks and VPNs
• Resolve complex connectivity, performance and security issues
• Deliver infrastructure, cloud and networking projects
• Produce technical documentation and network diagrams
• Support Microsoft 365, Windows Server and Active Directory environments
• Participate in customer discovery, technical scoping and solution design
• Work alongside vendors, suppliers and customer stakeholders
• Attend customer sites where required Essential skills
• 4+ years in a senior infrastructure, network or 3rd-line engineering role
• Strong networking fundamentals including:
• TCP/IP
• DNS & DHCP
• VLANs
• Routing & switching
• VPNs
• Network security
• Experience with firewalls and wireless networking
• Experience delivering customer-facing projects
• Windows Server, Active Directory and Microsoft 365 experience
• Excellent troubleshooting and customer communication skills Desirable skills
• MSP or consultancy experience
• Palo Alto, Meraki, WatchGuard or Fortinet
• Azure networking and hybrid connectivity
• Intune and Conditional Access
• VMware or Hyper-V
• PowerShell
• EDR/MDR or cyber security experience
• CCNA, Network+, Microsoft or similar certifications What you'll get
• £40,000-£50,000 DOE
• Hybrid working
• 22 days holiday rising to 25
• Professional training and certification support
• Exposure to networking, cloud, security and project delivery
• Direct access to senior technical leadership
• Opportunities to influence how Iglu designs and delivers customer solutions Why join Iglu? If networking is your strongest technical discipline but you don't want to spend every day managing switches and firewalls, this role offers the opportunity to become a key networking specialist whilst remaining involved in a wide range of infrastructure, cloud and security projects.