Revenue Operations Executive

Company Description: Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights. We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success. Find out more at www.trustpayments.com.

Trust Payments has an exciting opportunity for a Revenue Operations Executive to join their team. Location: Bromley, Hybrid

Salary: Competitive + Benefits How will you make an impact in this role? The Role: The Role The Revenue Operations team plays a central role in driving the success of our Commercial, Partnership, and Account Management teams — ensuring commercial opportunities progress efficiently from initial engagement through to onboarding. As a Revenue Operations Executive, you will take ownership of day-to-day operational processes that keep the Sales team running effectively. You will coordinate activities, maintain accurate records, and ensure customers experience a seamless journey throughout the sales cycle. This is an excellent opportunity to build a career within a fast-paced fintech environment. What We Expect of You, Day To Day:

• Partner with Direct and Partner Sales teams to drive activity across the full sales lifecycle
• Manage and resolve incoming tickets via Zendesk, ensuring requests are addressed within agreed SLAs, accurately categorised, prioritised, and escalated where appropriate
• Apply strong attention to detail when handling ticket requests, ensuring responses are thorough, accurate, and professional
• Coordinate customer documentation, internal approvals, and commercial administration for new business
• Maintain accurate opportunity and customer data within Salesforce and other commercial systems
• Engage with internal departments — including Operations, Underwriting, Risk, Product, and Customer Success — to progress opportunities efficiently
• Monitor open opportunities, identify blockers, and drive resolution with the relevant teams
• Contribute to internal meetings and take ownership of follow-up actions
• Develop and maintain process documentation and internal guidance materials
• Build a solid understanding of Trust Payments' products, services, and commercial processes
• Ensure Sales teams have access to up-to-date collateral and supporting documentation
• Contribute to team projects and initiatives focused on improving processes and operational efficiency Qualifications
• Some experience in an administrative, operational, or customer-facing role is desirable, though not essential
• Strong organisational skills with the ability to manage and prioritise multiple tasks effectively
• High attention to detail and a commitment to accuracy
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Clear written and verbal communication skills
• A willingness to learn CRM systems; prior experience with Salesforce is an advantage
• Ability to thrive in a collaborative team within a fast-moving environment Personal Attributes
• Curious and motivated to grow within a commercial environment
• Takes initiative and drives solutions to day-to-day challenges
• Methodical and well-organised in approach to work
• Works effectively across departments and at all levels of the business
• Adaptable and open to change
• Committed to delivering high-quality work and continuously improving We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):
• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities
• Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Get a glimpse into the exciting world of Trust Payments through:
• Our Careers Page
• Our LinkedIn Life Pages Next Steps: Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process. Additional Information: Automated Assessment Notice Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions. To submit your CV for this opportunity, please complete the application form and click 'Apply' now.