Endpoint Support and Workplace Technology Engineer - Investment

London | 5 Days Onsite | Immediate Start Preferred Initial Contract with Potential for Longer-Term Opportunity Are you the person people turn to when the problem is complex, the pressure is high, and nobody else can find the answer? ISE Partners is supporting a highly regarded investment firm in the appointment of an experienced Endpoint Support & Workplace Technology Engineer to join its London technology team. This is a hands-on L2/3 role for someone who combines deep macOS and Jamf expertise with strong technical judgement, excellent stakeholder management skills and a genuinely solution-driven mindset. You'll be supporting a sophisticated and demanding user base within a fast-paced environment where responsiveness, ownership and service excellence are highly valued. The Opportunity You'll play a key role in the administration, support and continuous improvement of the firm's endpoint technology environment, acting as a senior escalation point for complex technical issues while helping to enhance the overall user experience. Key responsibilities include:

• Administering and supporting enterprise macOS environments
• Managing and maintaining Jamf Pro, including configuration, policies, deployments and troubleshooting
• Acting as a senior escalation point for complex endpoint and user issues
• Supporting and optimising workplace technology platforms
• Working across Microsoft 365, Windows and Entra ID environments
• Partnering with infrastructure, engineering and security teams to resolve issues and deliver improvements
• Identifying opportunities to improve performance, processes and the end-user experience
• Sharing knowledge and providing guidance to colleagues across the wider technology function What We're Looking For We're not looking for someone who simply follows a process or passes problems elsewhere. We're looking for someone who enjoys getting involved, asking questions, investigating issues thoroughly and driving solutions. Successful candidates typically:
• Take ownership from problem identification through to resolution
• Bring solutions and recommendations, not just observations
• Are naturally curious and enjoy understanding root causes
• Remain calm and effective under pressure
• Communicate clearly and confidently with senior stakeholders
• Thrive in environments where priorities can change quickly
• Collaborate effectively across teams to get things done
• See challenges as opportunities to improve technology and service delivery Essential Experience:
• Strong commercial experience supporting and administering macOS environments
• Advanced Jamf Pro administration experience
• Endpoint management experience beyond supporting pre-configured devices
• Excellent troubleshooting and root cause analysis skills
• Microsoft 365 experience
• Entra ID / Azure AD experience
• Windows support experience
• Experience operating as a senior L2/L3 escalation point
• Strong stakeholder management and customer service skills
• Experience working within fast-paced, high-performance organisations Particularly Relevant Backgrounds:
• Private Equity
• Hedge Funds
• Investment Banking
• Asset Management
• Financial Services
• Elite Consultancy Environments
• High-End Professional Services Firms Why Apply? This is an opportunity to join a high-performing organisation where technology plays a critical role in business success. You'll work alongside experienced technology professionals, support an influential user base and have genuine ownership of the technologies you manage.