Customer Service Advisor

Job Summary

Micheldever Tyres Services is looking for an enthusiastic Customer Service Advisor on a 12 month fixed term contract to work from our Exeter location. You will be responsible for handling inbound customer contact, resolving customer queries, processing orders and completing customer administration tasks. You will act as the first point of contact for customers, delivering a professional and efficient service while ensuring all interactions are accurately recorded and resolved in a timely manner.

• Working Pattern: Monday to Friday 8.30am to 5pm,
• Location: Exeter
• Benefits: Finder's fee, Life Insurance, Pension, a great variety of Retail vouchers, Staff Rates, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match
• Career development: we offer a variety of fully funded courses

About our role:

• Provide customers with a professional, friednly and efficient first point of contract for all enquiries
• Handle inbound calls, emails and customer requests in accordance with agreed service levels
• Resolve straightforward customer enquiries at the first point of contact wherever possible
• Support customers with order tracking, delivery enquiries and proof of delivery requests
• Manage inbound demand effectively
• Prioritise workload effectively to meet customer and business requirements
• Work collaboratively with Account Managers and the wider MFDD team to ensure customer requirements are met
• Accurately maintain customer records within CRM and associated business systems
• Complete order administration, credits, returns and query handling in line with company procedures.
• Maintain accurate records of customer interactions and actions taken
• Communicate professionally and effectively with customers, colleagues and management
• Take ownership of personal performance and development objectives
• Adhere to all company policies, procedures and compliance requirements.
• Take responsibility for maintaining a clean and safe working environment.

About you:

• Experience in customer service skil;s
• Good IT skills (MS Office/CRM)
• Strong communication and customer service skills
• Be able to work in a fast paced environment
• Ability to work under pressure, organise and prioritise workload

Why join us?

Protyre is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial along with other exciting roles within the motor industry. Protyre is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).

Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees' company wide.

To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide.