Customer Service Coordinator

About the Role

Please note that this is a 12 month Fixed Term Contract (Maternity Cover)

We're looking for a professional, friendly team member to contribute to the success of our customer services operation.

As a Customer Service Coordinator you will be responsible for managing a wide range of enquiries from our external customers relating to purchase orders, disputes, corrections, deliveries and invoice queries. This will involve working with multiple internal teams and building relationships with third party carriers and vendors.

Key qualities required to perform the role include active listening skills, effective communication and the ability to convey issues and scenarios to other teams. As you will be progressing a high volume of cases, you will need to be skilled at multitasking, prioritising your workload and demonstrating very good time management skills.

Strong proven experience of relationship building and understanding the basics of excellent pre and post invoice Customer Service is essential.

This role will be based at our Cirencester office - hybrid working (3 days office / 2 days remote

We offer a competitive package and great benefits such as 25 days holiday, BUPA Healthcare and other incentives.

We're passionate about investing in our people and equipping them with the technical knowledge, systems and tools through comprehensive training.

Your Key Responsibilities

• Respond to customers' requests promptly in a professional manner

• Obtain and evaluate relevant and accurate information to progress enquiries

• Build and maintain business relationship with customers

• Liaise with customers either by telephone, electronically or face to face

• Maintain records of customer interactions, transactions, comments and disputes

• Manage order related administration

• Establish productive vendor relations to ensure quality of service to customers

• Validate customer purchase orders and create internal sales orders

• Communicate and coordinate with internal departments such as Training, Marketing, Purchasing, Sales, Finance

• Advise customers of delivery dates and product information

• Liaise with warehouse team on dispatch issues and requests

• Respond to finance queries

Qualifications / Requirements

• Previous experience in a similar customer services environment (1 year +)

• Expertise in managing multiple cases and adhering to SLAs/KPIs

• Effective communication and negotiation skills

• Detail oriented with the ability to work with a high degree of accuracy

• Ability to handle stressful and difficult situations in a tactful manner

• Able to administer confidential financial and personal information appropriately

• Computer literate with MS Office and MS Outlook

About Us

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.