L2 Support Specialist

About the Role

Westcon-Comstor is looking for a L2 Senior Support Specialist for Checkpoint technologies to join our Spanish team in Madrid!

As a member of the Services Solutions Practice the L2 Support Specialist will fulfill a supporting role within the business unit. Specifically, she/he will drive best in class practices to assist the department to ensure services delivery excellence, and will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.

Your Key Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web,

• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner,

• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues,

• Maintaining customer documentation,

• Clarifying a client's system specifications, understanding their work practices and the nature of their business,

• Analysing system requirements within companies and giving independent and objective advice on the use of systems,

• Developing agreed solutions and implementing new systems,

• Provide on-call support on an as needed basis.

Please note you must be able to work in shifts.

Qualifications / Requirements

• Significative in similar Technical Support Centers (at least 5 years)

• Knowledge of Check Point (Check Point Certified Security Master - CCSM)

• Experience with Cisco, Palo Alto, F5 Networks products is a plus

• Fluent in English & Spanish

• Knowledge of any other major European language will be an advantage (French & German)

• Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required

• In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)

• Experience with security (IPSEC, SSL-VPN, NAT, GRE)

• Experience with Authentication Protocols a plus (Radius / TACACS)

• Excellent written and verbal communication skills

• Strong team player, used to work within an international team

• Ability to work under pressure

• Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint

About Us

Westcon-Comstor is a global technology distributor specialising in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.

!Important!

Join us and be part of a team that's shaping the future of technology across the channel.

What we offer

• 🌍 An inclusive and supportive work environment where diversity is celebrated.

• 📈 Opportunities for professional growth, learning, and career development.

• 💻 Flexible working arrangements, health insurance, and other benefits to support your wellbeing.

• 🤝 A culture of collaboration, innovation, and accountability. & inclusion

If you need reasonable adjustments during the recruitment process, please let us know.

📄 Please submit your CV in English to ensure consistency in our review process.