Presales Specialist

About the Role

The Presales Specialist is responsible for:

• Rapid and accurate quoting of Cisco products and licensing within 4 hour SLAs.

• High volume request handling via help desk ticketing system.

• Support customers and internal departments with regards to Cisco products and processes.

Your Key Responsibilities

Duties and Responsibilities

• Maintain exceptional customer service through;

• Fast quote turn-around of <4 hours.

• Accurate pricing with no room for error.

• Managing high ticket volumes and ad hoc escalations.

• Detailed and clear responses, written in professional business English.

• First point of contact via phone and email for customer pricing and product enquiries.

• Building Bill of Materials in Cisco CCW Tool based on research and product knowledge.

• Process licensing renewals and complex subscription requests.

• Stay current through continued learning.

• Other duties as requested.

Qualifications / Requirements

Essential

• Knowledge of IT networking and ability to describe core components (router, switch, VoIP etc).

• High drive for continual learning. Quarterly Cisco "Black Belt" certifications required.

• Solid maths skills - excel formulae, commercial margins and discounts, foreign exchange rate conversion etc.

• Hard working, self-motivated and ability to work effectively unsupervised as required.

• Strong soft skills and the ability to build rapport with customers and staff.

• Professional business communication skills.

• Very strong attention to detail.

• Sense of urgency.

Preferred

• IT channel experience.

• Experience managing and prioritising large request volumes with escalations.

• Advanced Excel (merging datasets, using VLOOKUP, pivot tables, etc).

• Commercial acumen.

Experience

• 2 years of quoting experience or Cisco Product experience is ideal

About Us

About Westcon-Comstor

Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.