Trade Compliance Team Lead

About the Role

Role Purpose:

The Trade Compliance Team Lead is responsible for day-to-day operational control of trade compliance execution within assigned workstreams. This role ensures work is prioritized correctly, decisions are applied consistently, and analysts are supported, coached, and escalated appropriately.

The Team Lead is the critical control layer between execution and governance, ensuring performance targets are met without compromising compliance integrity.

Your Key Responsibilities

Key Responsibilities

Operational Control & Execution

o Own daily queue health, prioritization, and workload balancing

o Ensure screening, block releases, and escalations are processed within SLA

o Act as first-level escalation for analyst decisions and judgement calls

o Ensure correct routing of medium- and high-risk cases

o Working with the regional teams to ensure compliance with import and export laws governing international and domestic shipments

o Liaise with Customs and government bodies for licensing

o Perform any ad-hoc reporting or additional duties as assigned

Quality Assurance & Consistency

o Review decisions to ensure consistent application of global standards

o Identify decision drift, rework patterns, and quality gaps

o Enforce documentation and evidence requirements for audit readiness

People Leadership & Capability

o Coach and develop analysts across tiers

o Conduct regular quality reviews and performance check-ins

o Support capability progression from Tier 1 → Tier 2 → Senior

Continuous Improvement

o Identify recurring issues and propose process or data improvements

o Escalate systemic issues to the Operations? Manager with clear root cause

o Support implementation of process and automation changes

Qualifications / Requirements

Qualifications

o Experience leading operational or compliance teams in a shared service environment

o Solid understanding of sanctions screening, licensing, and escalation processes

Preferred Attributes

o Strong judgement and calm decision-making under pressure

o Highly organized, detail-oriented leadership style

o Comfortable balancing speed, quality, and risk

About Us

About Westcon-Comstor

Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.