Sales Team Member

Main Purpose

Deliver a great consumer experience in store whilst delivering set targets and KPIs. Effectively selling shoes and accessories through the delivery of the appropriate Clarks selling models. Support in the day-to-day maintenance of high retail standards both front and back of house.

Core Accountabilities

• Support the achievement of key store KPIs by delivering sales at target levels set by store Management team
• Consistently deliver a great brand experience, including utilising technology to enhance the consumers' experience and keeping up to date with product knowledge
• Maintain the sales floor and back of house areas in order to deliver high brand and retail standards
• Put stock away in the correct places, keeping good order and stockroom aisles clear
• Follow Health and Safety procedures at all times as delivered in training
• Represent the Clarks brand at all times
• Follow cash and stock security procedures to Company standards
• Comply with company and legal requirements
• Regularly review own performance and maintains a personal development plan

Key Outputs/Results

• Achieve required performance standards on KPIs such as sales and multi-sales
• Consistently deliver appropriate selling models, confidently sell the product through articulating features, advantages and benefits, meeting consumer needs
• Maintain visual merchandising standards and replenish as required
• All Health and Safety training is followed to maintain own and others safety in work
• Maintain a smart appearance following Company guidelines on what to wear and showcasing the Clarks current in-season product
• All cash, stock and administration are completed on time and correctly to ensure compliance with Company Policies
• Work with integrity in an honest and trustworthy manner putting personal safety and that of others first
• All relevant compliance and Company Policies and legal requirements are met
• Maintain an up-to-date development plan and complete all performance review documentation before and after formal reviews and take action accordingly

Financial

Sales

Multi-sales

Other Measures

Compliance

Key Relationships

Store Team

Store Management team

Area Sales Manager

Essential Knowledge

Stockroom order

Selling models

Customer Service

Stockroom

Technical Skills

IT - use of Epos systems and tablets

Product knowledge

Successful Experience

Well-developed communication skills - able to engage a variety of audiences and communicate effectively with both consumers and colleagues