Head of Residential Block Management

Head of Residential – Property Management I am delighted to be supporting the search for a Head of Residential to lead block management across a portfolio of around 10 buildings and 500 residential units — combining strategic oversight, technical expertise, and outstanding client service. Key areas of delivery include: - - Manage the portfolio – Oversee day-to-day management of circa 10 buildings and 500 units, ensuring compliance with lease obligations, service charge budgets, and regulatory requirements.

• • Own client relationships – Act as primary point of contact for key clients, leading meetings, presentations, and strategic discussions to deliver solutions that exceed expectations.
• • Report with impact – Prepare and present monthly performance reports to boards of directors, translating KPIs, budget variance analysis, and service delivery metrics into actionable insight.
• • Bring technical depth – Advise on leasehold legislation, lease interpretation, and statutory obligations, working alongside health and safety, fire safety, and building defects specialists.
• • Carry out regular site inspections to identify maintenance, compliance, and asset improvement needs.
• • Drive growth – Support new business pursuits within the block management sector, contributing pitch preparation, market analysis, and strategic expansion of the residential portfolio.
• • Refine how we work – Design and embed operational processes, best practice frameworks, and quality assurance protocols that lift efficiency and consistency.
• • Lead and develop a team – Line manage and inspire colleagues through one-to-ones, performance reviews, training, and mentoring, fostering accountability and continuous improvement. Key experience required:- - MIRPM qualified, with advanced knowledge of residential property management principles and regulations.
• • Proven track record of managing and developing high-performing teams.
• • Extensive experience of sophisticated client relationships — influencing, negotiating, and delivering for boards, residents, and stakeholders.
• • Deep understanding of leasehold legislation, building maintenance, and compliance frameworks.
• • Commercial awareness and the ability to identify growth opportunities.
• • Strong analytical and presentation skills, with board-level reporting experience.
• • Demonstrated ability to identify inefficiencies and implement procedural improvements. This is a great opportunity to successfully deliver key residential blocks within the City of London. Working pattern will be 3 days pw min required on site. This role requires candidates who hold proven residential block management experience & the right to work in the UK. Contact me know if this is your next opportunity.