Unified Communications Field Engineer

Location: Quinton, Birmingham Salary: £36,000 - £42,000 As a Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems. Responsibilities:

• Installation and support of telecoms and IT/datacoms systems
• Using Supplier Portals to manage systems and faults.
• Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
• Undertaking surveys and support for technical installation projects.
• Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
• Produce detailed technical documentation on system installation and support procedures.
• Providing customer training
• Working closely with the service delivery and project teams. Skills Required:
• Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
• Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.
• Minimum of 2 years IT or Telecoms support experience.
• Strong interpersonal and communications skills, on the phone, in person and electronically.
• Excellent problem-solving, attention to detail and analytical skills.
• Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
• Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.
• Full UK driving license. Benefits:
• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.