Service Team Member

Summary We're looking for a Service Team Member to join us at Croome Park to support our busy teams across visitor operations. This is a varied and rewarding role where you'll help us meet targets, solve problems, and deliver great service across different locations. Proposed interview date: Wednesday 27th October 2026 For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What It's Like To Work Here As part of Croome's Welcome Team, you'll deliver consistently great customer service to all visitors and do everything possible to ensure they have a great day. Reporting to the Welcome Manager, you'll be one of eight Service Team Members, working alongside a brilliant team of volunteers. There may be the occasional opportunity to work within the wider Worcestershire portfolio at Hanbury Hall, The Firs and Greyfriars. What You'll Be Doing The core part of your job is to give vital and positive support to your colleagues, wherever you're needed, with a focus on greeting and helping visitors. No two days will be the same. You'll work across different visitor areas and sites, helping us meet service and targets. You'll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit and membership recruitment. Who We're Looking For

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals The package
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places National Trust placeCroome Park, High Green, Worcester, WR8 9JS DocumentsService Team Member - Career Level A2.pdf RequirementsCompliance.Eligibility to Work in the UK Additional information Closing Date: 18th October 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.