Key Account Executive

Company Overview Zeplinn, founded in 2010, is a European leading lighting company established in the vibrant and multicultural Greater Bay Area of Hong Kong. We enhance well-being by creating unique atmospheres with light. From designing lighting experiences to making them possible. Designed by lighting designers to optimize performance and emotional impact, our lighting solutions are acclaimed by retailers, hotels, residential developers, museums, and restaurants. Our website: www.zeplinn.com This role is based in Hong Kong, reporting to the Customer Excellence Manager (CEM). Responsibilities Account and project management – Manage a portfolio of international client accounts in lighting projects, under CEM supervision – Build strong relationships with customers to understand their needs and highlight the added value of our products and solutions – Analyze project requirements from internal & overseas lighting designers and propose a complete lighting solution package – Issue quotations, PIs, invoices; initiate and follow order processing with suppliers and other departments; follow payment status – Control indirect costs (freight, logistics, warehouse, etc.) – Ensure site coordination and site meetings with contractors, with the support of product engineers when required; manage after-sales requests – Problem-solve all along project delivery to achieve client satisfaction – Escalate pricing and commercial decisions to Key Account Manager (KAM) or CEM – Maintain complete and accurate tracking of pre-sales, ongoing projects and all tasks linked to your accounts in ERP Business development – Actively participate in opportunity conversion on your accounts and new leads, under CEM or KAM supervision – Maintain and grow business with your existing accounts – Support RFP preparation and response – Contribute testimonials and case studies on completed projects to support Marketing and Business Development – Participate in industry events to build network and brand visibility Internal coordination – Communicate with local & overseas Lighting Design teams for brief follow-up on active projects and to identify upstream opportunities – Collaborate with Procurement and Logistics to ensure products are manufactured and shipped on time, in full, with the adequate margin; follow up on order tracking and cost control daily – Liaise with Product and Engineering team to submit sourcing and product evolution requests based on client feedback; support site coordination logistics Qualifications Must have – Drive to build and develop client relationships from both an operational and commercial perspective – Impeccable work ethics with a strong sense of personal responsibility in delivering excellence (PRIDE) – Comfortable navigating fast-paced environments with an agile mindset – Highly detail-oriented: able to track multiple projects and accounts simultaneously without dropping the ball – Ability to convey clear and impactful messages in complex situations, with fluent spoken and written English, Cantonese. – Strong interpersonal skills for developing client relationships and building internal bridge – Rigor to keep our Odoo CRM up to date with all clients and opportunities records Nice to have – Experience in store planning/visual merchandizing, trading, manufacturing or lighting industries – Exposure to luxury retail or hospitality account management – Mandarin or French speaking and writing – Experience leveraging AI tools for improved efficiency