Customer Service Team Leader

About Our Opportunity

We're looking for a Customer Service Team Leader to join our Contact Centre team in Warrington. In this role, you'll lead a small, dedicated team delivering excellent customer service in a fast-paced call centre environment, managing a high volume of customer calls and emails each day.

You'll help ensure our service remains consistent, compliant, and customer-focused, while supporting your team to stay organised, motivated, and performing at their best.

What You Will Be Doing

• Leading, coaching, and motivating a customer service team to achieve shared goals.
• Ensuring agreed service standards are met and customer interactions are handled consistently.
• Supporting the team with customer enquiries and triaging issues to the right teams for resolution.
• Monitoring customer feedback, identifying trends, and contributing to continuous improvement.
• Working closely with operations, commercial, logistics, and finance teams to ensure alignment and smooth service delivery.
• Building strong working relationships across the business and supporting a positive team culture.

About You

• Previous experience leading or coaching a team in a customer service environment.
• Strong communication skills with the ability to support customers and colleagues effectively.
• Organised, resilient, and comfortable working in a fast-paced setting.
• Detail-focused with a commitment to accuracy and service standards.
• A supportive, people-focused leader who enjoys developing others and driving improvement.