CEO - Investor Backed SaaS

Our client is an innovative, investor owned established SaaS business looking for a commercially minded CEO to spearhead the next phase of their growth as well as instigate a shift in culture and help establish presence in new markets. You will lead all aspects of the operation, build and drive strategic value, define the product roadmap, and set the strategy. You will be fully accountable for the results of this business. Leadership -    Lead through an established management team (sales & marketing, customer success, product & engineering, finance) — setting clear priorities and holding functional leaders accountable for execution, rather than driving day-to-day delivery personally -    Create an open, accountable environment where people feel valued, are productive, and love their jobs — especially important in a fully remote organisation -    Own the long-range, annual, and quarterly financial and non-financial goals -    Develop and communicate a clear vision of goals and objectives, strategy, and philosophy about growth, revenue generation, and profitability, translating them into priorities the management team can execute against -    Generate, maintain, and review with the management team annual, quarterly, and monthly statistics on revenue, productivity, customer satisfaction, and improvement trends -    Stay closely engaged in day-to-day performance — sales, pipeline management, forecasting, engineering capacity, customer support, and customer delivery — through regular reporting and cadence with the leaders who own each area -    Identify and communicate risks and issues, and direct the management team on remediation and mitigation plans   Sales -    Expand our presence across our market, helping more clients gain access to the platform -    Develop and maintain deep intelligence about the evolving needs of the market and generate insights that inform new features and capabilities Customer Care & Customer Success -    Champion an exceptional customer care program that truly serves the IT professionals at the heart of the business — their success is our success -    Implement and maintain client support initiatives -    Foster training, webinars, and communication that build a strong community of customers and position the business as a trusted partner -    Coordinate the administration of customer satisfaction surveys and other feedback tools Product & Innovation -    Ensure clear product roadmaps are established, followed, and adapted to respond to the evolving needs of customers -    Champion the responsible and thoughtful integration of AI into the platform -    Balance investment in R&D and maintenance to maximise new-name growth and retention of existing customers -    Track engineering work and ensure it is correctly prioritised and executed against -    Facilitate the growth of product owners, ensuring their activities are aligned with their roles Financial Management -    Review annual, quarterly, and monthly revenue results/forecasts and costs with senior management and the team -    Participate in the development of internal department policies and programs that support quality and growth What You Will Bring to the Table: -    Prior experience as a CEO, Managing Director, or senior general manager in a B2B software/SaaS business -    A track record of successfully executing an integration plan -    Experience leading through an established management team — setting direction and holding functional leaders accountable for execution, rather than driving delivery as an individual contributor -    Excellent communication, both orally and in writing, with outstanding presentation skills — pivotal to this role is an ability to build relationships with C-suite stakeholders and invetsor leadership -    Ability to think creatively and strategically about growth, market positioning, and business issues; innovative, open-minded, and adept at problem solving -    Genuine curiosity about emerging technologies — particularly AI — and a point of view on how they can create value for customers and the business -    Proven ability to lead and build culture in a fully remote organisation Key Skills and Competencies: -    Strong understanding of, and genuine commitment to B2B SaaS market -    Experience selling to the Public Sector and Enterprise customers is desirable -    Exceptional financial management skills, comfortable owning a P&L -    Strong business development skills -    Strong technical leadership skills -    Strong communication skills — verbal, written, and presentation -    Strong teamwork skills for cross-group cooperation, including with investor unctions (finance, M&A, talent) -    Skilled at delegating effectively — setting priorities for the management team and trusting them to execute, while staying close enough to hold them accountable -    Ability to perform under pressure and maintain momentum through an integration already in flight -    Strong coaching and mentoring skills -  Comfortable operating with the autonomy and accountability of a decentralised group model