Global Infrastructure Director - Insurance Financial Services

Global Infrastructure Director – Insurance / Financial Services London / Hybrid + European Travel £160,000–£180,000 + 20% Bonus + Pension 2 Year Fixed-Term Contract We are working with a major private equity-backed organisation to appoint a Global Infrastructure Director into a newly created, board-visible leadership position. Reporting directly to the Group COO, this individual will take ownership of the global infrastructure and shared services strategy across a complex, multi-country environment. The organisation is at an early stage of a significant technology transformation, with a mandate to simplify and consolidate infrastructure, modernise cloud services, improve colleague experience, strengthen outsourced supplier performance and materially reduce the technology cost base. The Role You will lead the strategic direction and transformation of infrastructure services across the group, including:

• Developing and delivering a multi-year infrastructure and shared services strategy
• Leading infrastructure consolidation and modernisation across Microsoft/Azure, M365 and AWS environments
• Driving a major programme of cost optimisation and operational improvement
• Taking a senior role in the management, commercial governance and performance of global ITO/outsourcing partners
• Establishing demanding SLAs, KPIs and supplier performance standards
• Improving global end-user computing, communications and colleague technology services
• Reducing legacy infrastructure, technical debt and vendor complexity
• Developing a modern, metrics-driven infrastructure operating model
• Identifying opportunities to introduce AI and automation into infrastructure operations
• Building investment cases and presenting strategy, progress and risk at Executive and Board level About You We are looking for an established Infrastructure Director, VP Infrastructure, Head of Infrastructure or senior Technology Operations leader who has operated across a sizeable, international organisation. You will ideally bring:
• Significant infrastructure transformation and modernisation experience
• Strong experience managing complex outsourced technology / ITO providers
• Good commercial understanding of sourcing, contracting, supplier negotiation and governance
• Strong Microsoft/Azure/M365 knowledge, ideally alongside AWS
• Experience operating within complex, multi-country environments
• Evidence of delivering meaningful technology cost reduction
• Strong understanding of governance, security and operational resilience
• The ability to influence senior executives and communicate effectively at Board level
• Exposure to AI and automation within technology operations would be highly advantageous Experience within insurance, financial services, another regulated industry or a private equity-backed organisation would be particularly relevant. This is a high-profile transformation opportunity for someone who combines strong infrastructure expertise with commercial leadership and is comfortable challenging existing ways of working.