Conference and Banqueting Floor Manager

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a 5-star luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose. At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do. Your role in our family:

• Oversee the smooth day-to-day running of the Conference & Banqueting floor
• Train and coach Operations staff, monitoring performance and providing feedback
• Attend BEO meetings, handovers and pre-cons to stay ahead of upcoming events
• Meet and greet conference clients, running through their day and handling any changes
• Check room set-ups against the BEO and ensure timings for breaks, lunch and dinner are met
• Support the bar team with stock rotation, cleanliness and stock-take preparation
• Ensure the C&B area is clean, tidy and well-stocked at all times
• Control the operation in the absence of senior C&B managers What we're looking for
• Previous supervisory experience in conference & banqueting or events within a hotel
• Strong organisational skills with the ability to manage multiple events at once
• A confident, clear communicator who can brief and motivate a team
• Good working knowledge of Excel, Word and PowerPoint
• A calm, detail-focused approach under pressure
• Flexibility to work evenings, weekends and varying shift patterns The best bit:
• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at careers@sopwellhouse.co.uk Right to Work Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996. Next Steps If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.