Legal Assistant Client Support Analyst

We're looking for a motivated and focused person with recent experience (i.e. last 12 months) either working in an estate agency or legal experience in residential conveyancing to join our fast-growing law firm. Juno is a law firm for the digital age. We're on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster. We're growing fast, and we're looking for Legal Assistants / Client Support Analysts to join our enthusiastic and empathetic team. People who've done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer. Juno makes conveyancing simpler, clearer and faster

• Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
• We complete thousands of sale, purchase and remortgage transactions each year, and we're trusted with panel membership by 80+ mortgage lenders.
• We're rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
• We've built our own software in-house. Clients can do all their conveyancing online, and always know what's going on. And we've optimised the process to complete transactions 50% faster than the average law firm. About the role
• This is a high-volume, phone-based role at the heart of our client experience.
• You'll be the first point of contact for our clients on the phone, providing clear and confident updates, answering questions about the conveyancing process, and ensuring every client feels supported and informed.
• You'll need a solid understanding of the residential conveyancing process - whether that's from working in a conveyancing team or from a sales progression role within an estate agency.
• You'll understand how transactions move forward, what can cause delays, and what clients, agents and lenders typically need.
• This is a work-from-home role with normal full-time working hours between 9am–6pm, Monday to Friday. You'll:
• Handle a high volume of inbound calls from clients each day
• Provide accurate updates and explain next steps in a clear, reassuring way
• Manage client expectations with professionalism and empathy
• Work closely with our legal teams to escalate complex matters appropriately
• Chase clients, other law firms and third parties for outstanding documents and information
• Upload legal documents and case information to our system
• You don't need a law degree, but recent, relevant experience in residential conveyancing or estate agency sales progression is essential. Join us We're looking for people who want to grow their career at a law firm that's doing things differently. If that sounds like you, apply through our Recruitee service with a compelling cover letter and recent CV/résumé.