Key Account Manager

Senior - Full Time - Remote Who We Are RZLT is a full-service growth house for tech, Web3, and AI companies, blending creativity, engineering, and AI-native execution. We help the world's most disruptive brands grow - from crypto protocols to the tech companies defining what's next. A collective of strategists, engineers, creatives who genuinely love building. No fluff. No BS. Just impact. Why This Role Exists To act as the bridge between RZLT and our clients: owning accounts, owning their marketing, driving satisfaction, spotting opportunities, and ensuring clients get maximum value from our work. What You'll Do

• Own the client relationship end-to-end - from onboarding to offboarding - as the senior point of contact between clients and internal teams.
• Lead the client journey from sales handover through onboarding, setup, and contracting.
• Direct the internal team's delivery, timelines, and quality - you're accountable for whether client goals are met on time and to standard.
• Shape client strategy and growth plans using business goals, market data, and performance insights; spot upsell and cross-sell opportunities.
• Bring senior-level fluency across product marketing, paid advertising, and AI-driven workflows - building frameworks and artifacts that raise how the team and clients work, and using our internal AI tools as core to day-to-day account management.
• Coordinate across growth, content, community, dev, and leadership to keep delivery aligned; resolve issues fast and keep momentum high. What We Are Looking For
• 8+ years in key account management, marketing management, client success, or a related role.
• Agency experience required — you know the multi-client pace, tighter margins, and faster turnaround agency life demands (client-side or in-house alone won't translate here).
• Paid advertising experience required — comfortable owning budgets, channels, and performance conversations with clients.
• Fintech, SaaS, or digital marketing experience preferred, but not mandatory.
• High proficiency with AI — able to build frameworks and workflows, not just use what's handed to you.
• A strong communicator who translates between client expectations and internal execution, and moves fast when things go sideways. What You Get
• Perks: Fully remote. PTO, birthday surprises, and other little joys along the way.
• Learning & Growth: Training programs, mentorship, and access to industry events.
• Culture: Curious, technical, driven people who care deeply about quality and craft.
• Experiences: Annual in-person catch-ups. How We Work We move fast and act intentionally. If you want a place where your work is truly seen and trusted, this is it. Working hours: Monday to Friday, 9 AM–6 PM CET