Customer Experience Team Member

About The Role Contract: Permanent Hours: Part-time Hours of Work: 6 Hours per week, working Saturday As a Customer Experience Team Member, you'll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You'll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression. Key Responsibilities Include Delivering friendly, knowledgeable, and solution-focused service Building strong relationships with customers and understanding their needs Promoting current offers and recommending suitable products Supporting the delivery of sales targets and store KPIs Handling customer queries and taking ownership of follow-up Demonstrating strong product knowledge across all departments Promoting our membership scheme and processing transactions accurately Maintaining high standards of store presentation and stock awareness Following health & safety procedures and safe working practices About You A genuine interest in customer service and retail Strong communication and interpersonal skills Good IT skills and a willingness to learn new systems Ability to work under pressure and manage multiple tasks Awareness of Data Protection / GDPR and Health & Safety standards You'll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we're happy to support your development. What We Offer Scottish Widows contributory pension – company will match up to 5% ️ Up to 25% colleague discount in store Free parking on site 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues) Excellent training and development opportunities Plenty of career progression opportunities ‍‍‍ Life Assurance ️ Employee Assistance Programme with Retail Trust Comprehensive colleague benefits Enhanced Family Leave Policies