Customer Claims Specialist

Contract Duration - 3 months Location - Norwich Inside IR35 Hybrid We have some exciting opportunities available in our Personal Lines Triage team! These are temporary roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday – Friday). A bit about the job As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team. Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team. Skills and experience we're looking for

• Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
• A willingness to learn, help others and have a team player mentality.
• Embrace and supports change, to improve our customers' journey
• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word. Please ensure that you attach an up-to-date CV to your application. We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week. We'd love you to apply online. If you need a different way to apply, or have questions, please contact me at Katyayani.pathak@aviva.com