Operations Analytics and Insights Lead

Operations Analytics and Insight Lead London (Hybrid) | £100,000 + Bonus + Benefits

If you're looking for a leadership role that combines hands-on analytics, strategic influence, people management, and emerging AI initiatives, this is an excellent opportunity. You'll play a key role in shaping how a data-driven organisation uses analytics to improve operational performance, automate processes, and support AI-enabled products.

The Company They are a well-established, technology-led organisation with a large and engaged customer base. Analytics is a core function within the business, supporting decision-making across operations, customer experience, and commercial strategy. They continue to invest heavily in data, automation, and AI capabilities, creating an environment where analytics leaders can make a visible impact. The culture is fast-paced, collaborative, and focused on continuous improvement.

The Role You will lead a team of analytics professionals while remaining closely involved in the technical delivery of analytical projects. Key responsibilities include:

• Leading, coaching, and developing a team of analysts and technical specialists
• Shaping the analytics roadmap and partnering with senior stakeholders to prioritise business needs
• Developing frameworks to measure operational performance and identify opportunities for improvement
• Delivering hands-on analysis, including experimentation, statistical testing, and operational insight generation
• Influencing senior leaders through data-driven recommendations and strategic thinking
• Automating manual processes and improving analytical ways of working
• Supporting AI and chatbot initiatives by building operational context and measurement frameworks
• Providing insight into the performance and adoption of internal AI tools and copilots
• Driving a more structured, scalable approach within a fast-moving operational environment Your Skills & Experience
• Strong commercial experience in analytics leadership and people management
• Advanced SQL skills with the ability to remain hands-on technically
• Experience leading analytical initiatives that influence operational or commercial strategy
• Strong statistical knowledge, including experimentation and significance testing
• Experience working with stakeholders at multiple levels, including senior leadership
• Ability to balance strategic planning with day-to-day delivery
• Experience using AI tools to improve processes and productivity
• Exposure to regulated industries such as financial services, fintech, insurance, telecommunications, or similar environments is advantageous
• Experience with modern analytics tools such as Looker, dbt, Airflow, or Git is beneficial
• Background in operational analytics, customer service analytics, workforce management, process optimisation, or related areas is highly desirable How to Apply If you're an experienced analytics leader who enjoys combining technical delivery, team leadership, and strategic influence, please apply to discuss this opportunity in more detail.