Head of Remortgages

Head of Remortgages

🏡We're on a mission to make home happen We're proud to be an award winning home-buying platform, offering market-leading savings accounts and award-winning mortgage and protection advice, to make homeownership possible for a new generation. Our culture is built around three core values:

• Find a way: We innovate relentlessly and leave no stone unturned to help our customers get the keys to their new home
• It's all about the people: We're involved in the biggest decision of our customer's lives. Incredible service, care and communication is non-negotiable.
• If you don't like it, change it: As a fast-scaling startup, every voice matters. We listen to the data, challenge the status quo, and constantly evolve to do the best for our customers. We're also proud to be backed by leading venture funds including Goodwater Capital and Aviva, alongside ethical champions like Fair by Design, Barrow Cadbury, Big Society Capital, and the Joseph Rowntree Foundation. 🚀 Where we need your help We are looking for a dedicated leader to supercharge this part of our business. This is an exciting product with lots of opportunity to grow, so we're looking for someone with exciting ideas and the energy to drive it forward.
• Drive growth & quality: Take full ownership of sales targets and quality benchmarks, ensuring high customer satisfaction and great customer outcomes.
• Coach & inspire: Work with team to design training programmes, conduct hands-on call coaching, and introduce creative incentives that keep our adviser team energised.
• Nurture external partners: Own the relationship with our external partners
• Build frictionless workflows: Work hand-in-hand with Product, Tech, Ops and Marketing to refine digital processes, eliminate bottlenecks, and improve customer journeys.
• Lead with data: Analyse customer journeys to identify opportunities for growth and improvement. 🌟Who you are:
• An energetic coach & leader: You have proven experience in sales management and coaching (ideally within mortgage industry).
• A master motivator: You know how to engage busy operational teams, using empathy, coaching, and fun incentives to drive conversion.
• A collaborative problem solver: You enjoy bringing people along with you, combining customer insight and data to continuously improve user journeys within a regulated environment.
• A strong partner manager: You build trust easily and know how to manage high-value external relationships.
• Thrive on ambiguity: We move fast at Tembo and we don't always have all the answers upfront, so being able to create clarity in ambiguous, fast-moving environments is key.