Head of Support Services

About We are Survivors: We Are Survivors is a specialist charity supporting boys and men affected by sexual abuse, rape and sexual exploitation, alongside their loved ones. We provide a range of trauma-informed services designed to help survivors feel heard, supported and able to move forward in a way that works for them. Our work includes therapy, advocacy, practical and emotional support, community-based services and work within the criminal justice system. Alongside direct support, we work with partners across health, criminal justice and the voluntary sector to improve responses to male survivors and challenge the barriers that can prevent men and boys from accessing help. Everything we do is driven by our ambition to ensure that no male survivor is left behind. Role Description: The Head of Support & Advocacy is a senior operational leadership role with responsibility for some of our key survivor-facing services. This includes our Community Development work, which creates opportunities for connection, peer support and engagement; our ISVA service, providing specialist advocacy to survivors navigating their options and the criminal justice system; OUT Side OUT Spoken, supporting men as they move through and beyond the secure estate; and Pathfinder, our partnership approach for survivors who may have more complex needs or face barriers to engaging with traditional services. You will provide leadership across these services, supporting managers and practitioners to deliver high-quality, trauma-informed and survivor-centred support while ensuring services meet contractual requirements and agreed outcomes. You will also work closely with the Service Director, Operations Director and wider leadership team to develop our services, strengthen partnerships and make sure what we offer continues to respond to what survivors tell us they need. Essential requirements: We're looking for someone with strong operational leadership experience who can oversee a range of services while keeping a clear focus on quality, performance and the experience of the people we support. You will need:

• Strong experience in operational and service management, ideally in health, social care, criminal justice, advocacy, or the VCSE sector.
• Experience managing contracts, including delivering against KPIs, outcomes, reporting requirements, and commissioner expectations.
• Experience of leading managers and teams, creating clear accountability while supporting people to develop and perform well.
• Strong performance and quality management skills, using data, audits, feedback and service information to drive improvement.
• The ability to manage competing priorities and solve operational challenges, making sound decisions in a busy and changing environment.
• Experience of partnership and stakeholder working, including building effective relationships with commissioners, funders and other organisations.
• A good understanding of safeguarding, risk, confidentiality, and information governance when delivering services to vulnerable people.
• A commitment to survivor-centred, trauma-informed, and anti-oppressive practice, and the ability to demonstrate our values of Transparency, Integrity, Understanding, and Responsiveness.