Night Receptionist Porter

AG Hotels Group is seeking a dedicated and customer focused individual to join our team as a Night Receptionist/Night Porter at Milestone Hotel, Peterborough. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift. Key Responsibilities Include

• Managing the hotel reception during night hours, including guest check-ins, check-outs and enquiries.
• Answering telephone calls and assisting guests with any requests or concerns during the night.
• Completing night audit and relevant end-of-day administrative tasks accurately.
• Carrying out regular security and safety checks of the hotel, including guest areas and entrances.
• Monitoring the hotel throughout the night and reporting any maintenance, security or guest issues to the appropriate person.
• Setting up and preparing areas for breakfast and ensuring the hotel is ready for the morning operation.
• Supporting basic Food & Beverage duties when required, including preparing drinks or assisting with late-night guest requests.
• Handling cash and payments in accordance with hotel procedures.
• Maintaining high standards of cleanliness and presentation in reception and public areas.
• Following all hotel health and safety, fire and security procedures.
• Providing friendly, professional and attentive customer service at all times. Requirements
• Excellent customer service and communication skills.
• A friendly, professional and welcoming approach to guests.
• Ability to work independently and remain calm under pressure, particularly during night shifts.
• Good organisational skills and attention to detail.
• Reliable, punctual and flexible with working hours, including nights, weekends and bank holidays.
• Good IT and basic administrative skills.
• Good problem-solving skills and the ability to deal with guest queries confidently.
• Ability to follow hotel procedures, including health and safety, fire and security requirements.
• Ability to work as part of a team and communicate effectively with other departments.
• Previous hotel or customer service experience is desirable but not essential. The candidate should be flexible for working on weekends and bank holidays. PI287504510