Warden Area Lead - SW London

Company Description As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us? Position As an Area Lead, you will play a pivotal role in fostering a professional and high-performing team, while working closely with the wider management team to drive success and achieve key objectives. You will provide on-the-ground support to empower our dedicated team of Wardens. Responsibilities and Duties To support the Area Manager and the wider team to achieve key business targets To competently support the team by providing training and constructive feedback To consistently achieve against KPI's To work collaboratively with your team to ensure best practise is shared To efficiently plan routes with the use of navigation apps and knowledge of the region To patrol car parks in your designated area To issue Parking Charge Notices to offending vehicles as per site specifications To work with members of the public in a professional manner, even in confrontational situations To provide ideas to support the continuous improvement and development of our processes and systems To act as an initial point of contact for queries from the team You A hard working and motivated individual Adaptable to changing plans and team requirements An excellent communicator, at all levels and through various methods Must be able to legally live and work in the UK Able to travel extensively in your team's area Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role. Agena Values We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success. Ambitious: we aim for world class service Disruptive: we're here to change the industry Ethical: we do things for the right reasons Insightful: we use research to guide our decisions Collaborative: We're better when we work together Innovative: we help people see things differently The Shifts Shift times will vary to cover 6am -2pm, 2pm - 10pm and evenings. You will work 40 hours across 5 shifts, in a 7-day period on a set rota basis. Weekends availability is required as this is a busy time. All shifts will part of your rota, so full flexibility is required. The Pay The salary is £29,000 per annum. You will also have the ability to earn Warden bonus through PCNs issued. Mileage is paid at 0.25p per mile. What We Offer We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. Incremental holiday increases to recognise long service 2 volunteering days a year Unlock your potential with our training, learning & development, and apprenticeship options throughout your career Employee Assistance Programme - 24/7 confidential, independent and professional counselling Cycle-to-work scheme EV Charging points at office locations Regular team/company socials Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.