Systems and Maintenance Manager

Systems & Maintenance Manager At FINEPRINT, we're all about great coffee, delicious sourdough and creating spaces that feel like home. With eleven cafes and counting, we're a leading Hong Kong F&B brand on an exciting path of expansion. We're seeking a passionate and hands-on Systems and Maintenance Manager to support our operations. This role is responsible for overseeing all maintenance across the FINEPRINT stores and production facility. This is a hands-on management role that combines physical maintenance tasks, project oversight, and contract coordination. Responsibilities include:

• Plan and deliver preventive maintenance schedules in accordance with the company and compliance standards and ensure schedules are being followed.
• Manage both reactive (on call service) and scheduled maintenance tasks independently, while actively using our tracking system for repair and general maintenance requests.
• Coordinate external contractors and tradespeople and follow up on work quality and timelines
• Assisting with shop fit-outs, refurbishments and store upgrades
• Personally carry out general repairs and upkeep, equipment testing and research
• Provide backup support for spare parts operations, including stock organisation and supply chain coordination
• Accurate and timely completion of service administration tasks; record work performed during repairs, including time spent, the diagnosis and parts used. Communicate findings, escalate issues and make suggestions for improvements.
• Prepare and update manuals and SOP's
• Collaborate closely with all departments to minimise disruption to guests and deliver outstanding customer service We are looking for a person who has:
• Enjoy solving technical issues and fault finding
• Willingness to get hands dirty rather than just supervising
• A strong capability in leading and managing planned & scheduled maintenance work, contractors and trades, ensuring work quality, timelines, and effective follow-up.
• 7-8 years experience in a similar role, ideally within hospitality
• Strong organizational skills, ability to manage competing priorities and able to switch between tasks.
• A good command of English is a must, fluent in Cantonese / Mandarin is a plus What we offer:
• Competitive salary and compensation.
• Staff discounts, attractive benefits package and comprehensive health cover.
• A creative and agile work environment in a fast-paced, truly global city.